Cloud Support Engineer (SRE Development)

F5
San Jose
Workplace: HybridFull timeUSD 149,800 - 224,600 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Written communication","Verbal communication","Independently","Collaboratively"]

Hybrid role blending technical customer support in a SaaS environment with growing SRE development. You’ll monitor SaaS metrics and alerts, support a 24/7 operations model, triage and own incidents, and partner with engineering using actionable insights. You’ll also design and implement automation, mature SRE practices (monitoring, alerting, self-healing), and help build scalable infrastructure to support AI inference workloads.

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FursaFursa
F5
F5
2 days ago

Cloud Support Engineer (SRE Development)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Hybrid role blending technical customer support in a SaaS environment with growing SRE development. You’ll monitor SaaS metrics and alerts, support a 24/7 operations model, triage and own incidents, and partner with engineering using actionable insights. You’ll also design and implement automation, mature SRE practices (monitoring, alerting, self-healing), and help build scalable infrastructure to support AI inference workloads.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Monitor SaaS application metrics, logs, and alerts to prevent service disruptions and assure uptime.
  • •Serve as primary point of contact for technical customer inquiries, troubleshoot issues, and communicate clearly.
  • •Triage, escalate, and own technical incidents through resolution in a 24/7 operational model.
  • •Analyze metrics, logs, and incident reports to provide actionable insights and identify automation opportunities for continuous improvement.
  • •Design and implement automation to streamline incident response, mature SRE best practices, and support scalable infrastructure for AI inference workloads.

Pay and Benefits

Salary: USD 149,800 - 224,600 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
  • •1–3+ years of experience in technical support, systems administration, or a similar role.
  • •Strong understanding of SaaS environments and cloud-based architectures (preferably AWS).
  • •Proficiency in at least one scripting language (e.g., Python).
  • •Solid understanding of web technologies (HTTP, REST APIs, JSON) and experience working with ticketing systems.
Experience:1+ yearsSaaSCloudSREReliability engineeringAI inferenceObservability
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:Problem-solvingAnalytical skillsWritten communicationVerbal communicationIndependentlyCollaboratively
Tech Stack:PythonAWSHTTPREST APIsJSONPrometheusGrafanaTerraformLinuxKubernetesPostgreSQL

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn