Spellbook

1 day ago

Customer Success Manager (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market and enterprise accounts, driving 95%+ GRR through strong stakeholder relationships, onboarding, and ongoing business reviews (QBRs). Lead adoption of Spellbook’s AI copilot inside Microsoft Word by troubleshooting issues with support/product teams, analyzing usage data, and clearly communicating ROI to handle objections. Coordinate renewals and partner with the expansion team on upsell opportunities.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
•Lead onboarding and training to ensure effective adoption of Spellbook’s platform.
•Run regular business reviews (QBRs) and share insights to identify growth opportunities.
•Address objections and articulate the ROI of Spellbook’s solutions through presentations and demos.
•Manage renewals, troubleshoot technical issues with support/product teams, and coordinate with the expansion team on upsell opportunities.

Pay and Benefits

Salary: GBP 78,000 - 92,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceParental LeaveWellness StipendMeal Allowance

Key Requirements

•2–3 years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills, including experience creating QBRs and email campaigns.
•Data-savvy with the ability to generate insights and demonstrate ROI.
•Familiarity with HubSpot and Stripe, plus problem-solving skills for technical challenges.

Experience:SaaSLegalTech

Skills:CommunicationRelationship-buildingObjection-handlingProblem-solvingAdaptability

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.

Industry: LegalTech

Website

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Spellbook

1 day ago

Customer Success Manager (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
•Lead onboarding and training to ensure effective adoption of Spellbook’s platform.
•Run regular business reviews (QBRs) and share insights to identify growth opportunities.
•Address objections and articulate the ROI of Spellbook’s solutions through presentations and demos.
•Manage renewals, troubleshoot technical issues with support/product teams, and coordinate with the expansion team on upsell opportunities.

Pay and Benefits

Salary: GBP 78,000 - 92,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceParental LeaveWellness StipendMeal Allowance

Key Requirements

•2–3 years of customer success, account management, or sales experience in a SaaS startup.
•Proven success managing mid-market and enterprise accounts.
•Strong sales acumen and objection-handling skills, including experience creating QBRs and email campaigns.
•Data-savvy with the ability to generate insights and demonstrate ROI.
•Familiarity with HubSpot and Stripe, plus problem-solving skills for technical challenges.

Experience:SaaSLegalTech

Skills:CommunicationRelationship-buildingObjection-handlingProblem-solvingAdaptability

Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook

Industry: LegalTech

Website