Customer Success Manager (UK)

Spellbook
United Kingdom
Workplace: RemoteFull timeGBP 78,000 - 92,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Objection-handling","Problem-solving","Adaptability"]

Own a portfolio of mid-market and enterprise accounts, driving 95%+ GRR through strong stakeholder relationships, onboarding, and ongoing business reviews (QBRs). Lead adoption of Spellbook’s AI copilot inside Microsoft Word by troubleshooting issues with support/product teams, analyzing usage data, and clearly communicating ROI to handle objections. Coordinate renewals and partner with the expansion team on upsell opportunities.

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FursaFursa
Spellbook
Spellbook
1 month ago

Customer Success Manager (UK)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own a portfolio of mid-market and enterprise accounts, driving 95%+ GRR through strong stakeholder relationships, onboarding, and ongoing business reviews (QBRs). Lead adoption of Spellbook’s AI copilot inside Microsoft Word by troubleshooting issues with support/product teams, analyzing usage data, and clearly communicating ROI to handle objections. Coordinate renewals and partner with the expansion team on upsell opportunities.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
  • •Lead onboarding and training to ensure effective adoption of Spellbook’s platform.
  • •Run regular business reviews (QBRs) and share insights to identify growth opportunities.
  • •Address objections and articulate the ROI of Spellbook’s solutions through presentations and demos.
  • •Manage renewals, troubleshoot technical issues with support/product teams, and coordinate with the expansion team on upsell opportunities.

Pay and Benefits

Salary: GBP 78,000 - 92,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceParental LeaveWellness StipendMeal Allowance

Key Requirements

  • •2–3 years of customer success, account management, or sales experience in a SaaS startup.
  • •Proven success managing mid-market and enterprise accounts.
  • •Strong sales acumen and objection-handling skills, including experience creating QBRs and email campaigns.
  • •Data-savvy with the ability to generate insights and demonstrate ROI.
  • •Familiarity with HubSpot and Stripe, plus problem-solving skills for technical challenges.
Experience:SaaSLegalTech
Skills:CommunicationRelationship-buildingObjection-handlingProblem-solvingAdaptability
Tech Stack:Microsoft WordHubSpotStripeMixPanel

Company Brief

Spellbook
Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.
Industry: LegalTech
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