Remote Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line technical support as the main contact for users via phone, email, and a ticketing system. Diagnose and troubleshoot software, hardware, and network issues with clear step-by-step guidance, document requests and resolutions in the help desk, and escalate complex problems to internal teams. Support users on proper hardware/software usage, contribute to a knowledge base with troubleshooting guides, and help improve systems and processes to enhance user experience.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the first point of contact for technical assistance over phone, email, and ticketing.
•Diagnose and troubleshoot software, hardware, and network issues, providing step-by-step solutions.
•Record, track, and document support requests and resolutions in the help desk system.
•Escalate unresolved or complex issues to the appropriate internal teams in a timely manner.
•Guide users on proper use of hardware and software, and contribute to knowledge base articles and user guides.

Pay and Benefits

Salary: USD 26 - 45 hourly

Key Requirements

•Proven experience in a technical support, help desk, or similar customer-facing role.
•Strong understanding of computer systems, mobile devices, and other technology products.
•Excellent problem-solving and analytical skills to diagnose and resolve basic technical issues.
•Exceptional communication and interpersonal skills with a professional, patient demeanour.
•Ability to work independently and manage time effectively in a remote environment.

Experience:HealthcareHealth insurance

Skills:Problem-solvingAnalytical skillsCommunicationInterpersonal skillsTime management

Languages:English

Company Brief

Qureos

Website

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Qureos

5 days ago

Remote Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the first point of contact for technical assistance over phone, email, and ticketing.
•Diagnose and troubleshoot software, hardware, and network issues, providing step-by-step solutions.
•Record, track, and document support requests and resolutions in the help desk system.
•Escalate unresolved or complex issues to the appropriate internal teams in a timely manner.
•Guide users on proper use of hardware and software, and contribute to knowledge base articles and user guides.

Pay and Benefits

Salary: USD 26 - 45 hourly

Key Requirements

•Proven experience in a technical support, help desk, or similar customer-facing role.
•Strong understanding of computer systems, mobile devices, and other technology products.
•Excellent problem-solving and analytical skills to diagnose and resolve basic technical issues.
•Exceptional communication and interpersonal skills with a professional, patient demeanour.
•Ability to work independently and manage time effectively in a remote environment.

Experience:HealthcareHealth insurance

Skills:Problem-solvingAnalytical skillsCommunicationInterpersonal skillsTime management

Languages:English

Company Brief

Qureos

Website