Account Support Analyst

Gomotive
Islamabad
Workplace: HybridFull timeFunction: Product ManagementExperience: 4+ yearsSkills: ["Communication","Attention to detail","Problem-solving","Organizational skills","Multitasking"]

Own the end-to-end quote-to-cash (Q2C) workflow for mid-market account managers, providing hands-on CPQ support and troubleshooting to ensure quotes and orders match customer specifications. Manage vendor finance and subscription/account transfer or merger activities, handle shipment and replacement requests, and coordinate across Finance, Fulfillment, and Customer Support. Maintain accurate records in systems like Salesforce and Zuora while improving efficiency through proactive issue identification.

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FursaFursa
Gomotive
Gomotive
21 hours ago

Account Support Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the end-to-end quote-to-cash (Q2C) workflow for mid-market account managers, providing hands-on CPQ support and troubleshooting to ensure quotes and orders match customer specifications. Manage vendor finance and subscription/account transfer or merger activities, handle shipment and replacement requests, and coordinate across Finance, Fulfillment, and Customer Support. Maintain accurate records in systems like Salesforce and Zuora while improving efficiency through proactive issue identification.
Location: Islamabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end quote-to-cash (Q2C) process and provide hands-on CPQ assistance to account managers.
  • •Troubleshoot technical errors from initial quoting through order completion to keep quotes and orders accurate.
  • •Support vendor finance deals, account audits, and account transfers/mergers while maintaining data accuracy across systems.
  • •Handle customer orders and shipment-related inquiries, including open shipment queries and replacement requests.
  • •Coordinate with Finance, Fulfillment, Customer Support, and other teams, and keep customer/order records updated in CRM systems (e.g., Salesforce, Zuora).

Key Requirements

  • •Graduate in Business Management disciplines (preferably Finance, Business Management, Economics, or Supply Chain).
  • •4+ years of prior experience in customer-facing operations or a similar support-focused role.
  • •Strong understanding of the quote-to-cash process and customer delivery lifecycle.
  • •Excellent verbal and written communication skills for liaising with account managers, stakeholders, leadership, and customers.
  • •Proficiency with CRM systems (preferably Salesforce) and tools such as Google Sheets and Zuora.
Experience:4+ years
Education:
Skills:CommunicationAttention to detailProblem-solvingOrganizational skillsMultitasking
Languages:English
Tech Stack:SalesforceZuoraGoogle SheetsCPQCRMQuote-to-cash (Q2C)

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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