Customer Service Representative - Information Discovery Day

Iberdrola
United Kingdom
Workplace: OnsiteFull timeGBP 30,150+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Clear communication","Calm under pressure","Self-starter","Teamwork"]

Serve as the calm, customer-focused first point of contact for customers reporting faults, outages, or urgent emergencies. Handle inbound and outbound calls, reassure customers, and accurately log incidents across multiple systems while coordinating updates with engineers. Support vulnerable customers with extra care, make proactive wellbeing calls when needed, and complete between-call infill tasks to keep services running smoothly. Attend the recruitment discovery day to meet the team and learn about training and progression.

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FursaFursa
Iberdrola
Iberdrola
8 hours ago

Customer Service Representative - Information Discovery Day

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the calm, customer-focused first point of contact for customers reporting faults, outages, or urgent emergencies. Handle inbound and outbound calls, reassure customers, and accurately log incidents across multiple systems while coordinating updates with engineers. Support vulnerable customers with extra care, make proactive wellbeing calls when needed, and complete between-call infill tasks to keep services running smoothly. Attend the recruitment discovery day to meet the team and learn about training and progression.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound and outbound calls calmly and professionally.
  • •Reassure customers and accurately log incidents across multiple systems.
  • •Provide updates and coordinate with engineers during incidents.
  • •Support vulnerable customers with extra care.
  • •Complete infill tasks between emergency calls, including wellbeing calls when needed.

Pay and Benefits

Salary: GBP 30,150 annually
Schedule:4-Day Week
Perks:Health InsuranceDentalPrivate MedicalAnnual LeavePensionLife AssuranceCycle ToSeason Ticket

Key Requirements

  • •Be customer focused and genuinely caring, especially in fault and emergency situations.
  • •Excel on the phone with clear, confident communication.
  • •Have excellent PC skills and can navigate multiple systems.
  • •Remain composed under pressure and coordinate effectively while handling incidents.
  • •Be a self-starter who can work independently and as part of a close-knit team.
Skills:Customer-focusedClear communicationCalm under pressureSelf-starterTeamwork

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn