Sachbearbeiter Customer Service Logistik (w/m/d)

DP World
Mannheim
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Service orientation","Communication","Structuring","Team orientation","Reliability"]

Support customer service operations at the Mannheim site in a multi-user hazardous goods warehouse serving 35+ customers. Manage daily workflows for goods receipt and dispatch, customer requests, rebookings, and transport coordination. Serve as a liaison between customers, the warehouse, carriers/freight forwarders, and other supply-chain stakeholders via phone, email, and reports. Handle deviations, complaints, shortages, and damages while assisting with administrative logistics tasks such as freight documents and customs-related processing.

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FursaFursa
DP World
DP World
2 months ago

Sachbearbeiter Customer Service Logistik (w/m/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support customer service operations at the Mannheim site in a multi-user hazardous goods warehouse serving 35+ customers. Manage daily workflows for goods receipt and dispatch, customer requests, rebookings, and transport coordination. Serve as a liaison between customers, the warehouse, carriers/freight forwarders, and other supply-chain stakeholders via phone, email, and reports. Handle deviations, complaints, shortages, and damages while assisting with administrative logistics tasks such as freight documents and customs-related processing.
Location: Mannheim
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle day-to-day operational customer service cases including goods receipt, goods dispatch, rebookings, transport coordination, and customer inquiries.
  • •Communicate with customers, the warehouse, carriers/freight forwarders, and other supply-chain partners via phone, email, and reports.
  • •Plan, control, and coordinate transports, aligning delivery dates as well as loading and transport options.
  • •Work in a multi-customer environment with changing order areas rather than being assigned to only one customer.
  • •Process deviations, complaints, shortages, and damages together with customers, the warehouse, and other interfaces; support with administrative tasks such as freight documents and master data updates.

Pay and Benefits

Perks:Paid LeaveOccupational Pension

Key Requirements

  • •Relevant experience or in-depth knowledge in logistics, freight forwarding, or a comparable operational environment.
  • •Commercial training in freight forwarding and logistics services is beneficial, but not required if experience fits.
  • •Strong transport affinity, ideally with experience in palletized/general freight and/or part and full loads.
  • •Confident, service-oriented communication by phone and structured handling of multiple customer requirements.
  • •Fluent German and basic existing English skills; MS-Office skills required; knowledge of customs processing and hazardous goods is a plus.
Experience:LogisticsFreight forwarding
Skills:Service orientationCommunicationStructuringTeam orientationReliability
Languages:GermanEnglish
Tech Stack:MS-OfficeEmailPhone

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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