Operations Representative - Onboarding & Compliance

Deliveroo
Hyderabad
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceSkills: ["Detail orientation","Queue management","Judgment","Written communication","Discretion"]

Join the Rider Onboarding & Compliance team in Hyderabad, executing identity and right-to-work verifications for UK and European rider onboarding and ongoing compliance. You’ll manage high-volume compliance queues, escalate suspicious patterns, missing data, and fraud indicators, and keep fully auditable case records. The role also flags bottlenecks, unclear policy guidance, and tooling issues while using tools such as Salesforce and Excel to support compliance sweeps and platform integrity.

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FursaFursa
Deliveroo
Deliveroo
2 days ago

Operations Representative - Onboarding & Compliance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join the Rider Onboarding & Compliance team in Hyderabad, executing identity and right-to-work verifications for UK and European rider onboarding and ongoing compliance. You’ll manage high-volume compliance queues, escalate suspicious patterns, missing data, and fraud indicators, and keep fully auditable case records. The role also flags bottlenecks, unclear policy guidance, and tooling issues while using tools such as Salesforce and Excel to support compliance sweeps and platform integrity.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Execute identity and right-to-work document verifications across onboarding and active rider compliance lifecycles for UK and European markets.
  • •Manage assigned daily and weekly compliance queues to achieve high-volume throughput while meeting rigorous quality standards.
  • •Identify and escalate suspicious patterns, missing data, and fraud indicators through the appropriate escalation channels.
  • •Maintain complete, auditable case records and load riders into scheduled compliance sweeps to ensure platform integrity.
  • •Flag operational bottlenecks, unclear policy guidance, and tooling bugs to the Team Lead with actionable process improvement recommendations.

Key Requirements

  • •Execute identity and right-to-work document verifications for rider onboarding and active compliance in UK and European markets.
  • •Manage daily and weekly compliance queues independently while maintaining quality framework standards and meeting productivity targets.
  • •Evaluate complex evidence against policy guidance using sound judgment, escalating ambiguous cases rather than improvising.
  • •Handle sensitive personal data with discretion and integrity, with excellent written and spoken English communication.
  • •Practical familiarity with document verification, KYC/AML, back-office operations, or case management tools such as Salesforce, Google Sheets, or Excel.
Experience:KYC/AMLDocument verification
Skills:Detail orientationQueue managementJudgmentWritten communicationDiscretion
Languages:EnglishFrenchDutchItalianSpanish
Tech Stack:SalesforceGoogle SheetsExcel

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
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Glassdoor: 3.4
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