2 months ago

Director, Implementation & Client Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead Galileo's implementation and eligibility functions as a remote, senior operations leader. Architect scalable, automation-first onboarding for 20+ annual launches across Health Plans, Health Systems, Employers, and SLED clients; bridge Sales and Client Services; drive data-driven improvements with AI capabilities, collaborating with Product, Clinical, Revenue Cycle, and Insights to deliver exceptional client experiences.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
•Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
•Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.
•Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches.
•Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceParental Leave

Key Requirements

•7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech).
•Experience implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives.
•Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding.
•CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred).
•Experience designing and implementing automation solutions within operational workflows; familiarity with AI applications in business operations.

Experience:7+ yearsHealthcare

Skills:CommunicationLeadershipProblem-solving

Certifications:PMPCPHIMS

Languages:English

Tech Stack:SalesforceHL7FHIREDITableauLookerPower BIAIAutomation

Company Brief

Galileo Health

Provides high-touch, data-driven, multi-specialty longitudinal primary and virtual care—delivering care by phone, at home, and via digital channels for health plans, employers, and individuals to improve population health and reduce costs.

Industry: Healthcare Providers

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series E+

Headquarters: New York, United States

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Galileo Health

2 months ago

Director, Implementation & Client Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
•Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
•Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.
•Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches.
•Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceParental Leave

Key Requirements

•7+ years leading complex technical implementations within the healthcare ecosystem (Payer, Provider, or Health Tech).
•Experience implementing for Health Plans, Health Systems, Employers, and/or SLED clients, including accounts at 20k+ lives.
•Hands-on eligibility file management experience: roster ingestion, member gating, and offboarding.
•CRM experience used for implementation tracking, pipeline management, and reporting (Salesforce preferred).
•Experience designing and implementing automation solutions within operational workflows; familiarity with AI applications in business operations.

Experience:7+ yearsHealthcare

Skills:CommunicationLeadershipProblem-solving

Certifications:PMPCPHIMS

Languages:English

Tech Stack:SalesforceHL7FHIREDITableauLookerPower BIAIAutomation

Company Brief

Galileo Health

Industry: Healthcare Providers

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series E+

Headquarters: New York, United States

Founded: 2018

Glassdoor: 3.5

Website LinkedIn Glassdoor