Coordinator, Payroll Client Services

Remote
Indonesia
Workplace: RemoteFull timeUSD 19,650 - 49,700 annuallyFunction: Executive & General ManagementSkills: ["Attention to detail","Clear communication","Customer service orientation","Problem diagnosis","Follow structured processes"]

Resolve customer payroll inquiries and discrepancies while ensuring timely responses across email, chat, and phone. Follow established workflows and escalation paths, gather the right information to diagnose issues, and document outcomes clearly. Provide clear, professional updates and explain payroll process or platform functionality in customer-friendly terms. As you build foundational payroll expertise, help improve documentation by identifying recurring gaps and recurring support themes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Remote
Remote
3 days ago

Coordinator, Payroll Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Resolve customer payroll inquiries and discrepancies while ensuring timely responses across email, chat, and phone. Follow established workflows and escalation paths, gather the right information to diagnose issues, and document outcomes clearly. Provide clear, professional updates and explain payroll process or platform functionality in customer-friendly terms. As you build foundational payroll expertise, help improve documentation by identifying recurring gaps and recurring support themes.
Location: Indonesia
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • •Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
  • •Handle customer inquiries according to defined workflows, using documentation and escalation paths for complex cases.
  • •Provide timely updates to customers on issue status and resolution timelines and explain payroll/platform questions in understandable terms.
  • •Follow internal support workflows, maintain accurate ticket documentation, and identify recurring documentation or process gaps for improvement.

Pay and Benefits

Salary: USD 19,650 - 49,700 annually
Perks:Work FromPaid LeavePaid ParentalEquityHome Office

Key Requirements

  • •Resolve customer payroll inquiries related to payroll processing, discrepancies, and platform usage using defined workflows.
  • •Respond to customer inquiries within service level agreements (SLAs) via email, chat, and phone.
  • •Document issue details and resolution steps clearly and maintain accurate support ticket documentation.
  • •Demonstrate strong attention to detail and clear communication with customers (written and verbal).
  • •Develop foundational payroll expertise by learning payroll concepts, rules, and compliance considerations in supported regions.
Skills:Attention to detailClear communicationCustomer service orientationProblem diagnosisFollow structured processes
Languages:English

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn