Senior Customer Success Manager - Enterprise (French Language)

Gorgias
Belgrade
Workplace: HybridFull timeEUR 54,641 - 60,014 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Customer partnership","Problem-solving","Risk management","Cross-functional collaboration"]

Own a portfolio of 70–80 enterprise ecommerce merchants and guide them through onboarding, adoption, and optimization of Gorgias. Drive renewals and expansion by monitoring customer health, identifying risks early, and building account plans aligned to business goals. Help customers implement AI-powered workflows and automation, troubleshoot issues, and maintain accurate engagement tracking. Partner cross-functionally with Sales, Product, and Support to improve outcomes and surface customer insights.

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Gorgias
Gorgias
1 day ago

Senior Customer Success Manager - Enterprise (French Language)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of 70–80 enterprise ecommerce merchants and guide them through onboarding, adoption, and optimization of Gorgias. Drive renewals and expansion by monitoring customer health, identifying risks early, and building account plans aligned to business goals. Help customers implement AI-powered workflows and automation, troubleshoot issues, and maintain accurate engagement tracking. Partner cross-functionally with Sales, Product, and Support to improve outcomes and surface customer insights.
Location: Belgrade
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of ~70–80 ecommerce customers, building stakeholder relationships through check-ins and QBRs.
  • •Develop account plans focused on adoption, efficiency, and long-term value, and support renewal conversations.
  • •Drive adoption of Gorgias features (AI, automation, integrations) and analyze support workflows to recommend improvements.
  • •Monitor customer health (usage, engagement, satisfaction), identify risks early, and take action to prevent churn.
  • •Maintain accurate customer data, leverage AI tools to improve efficiency, and collaborate with Sales, Product, and Support to drive outcomes.

Pay and Benefits

Salary: EUR 54,641 - 60,014 annually
Equity and Bonus:Equity
Perks:Learning Budget

Key Requirements

  • •5+ years in Customer Success, Account Management, or similar roles.
  • •Fluency in French.
  • •Experience managing multiple customers in a SaaS environment.
  • •Ability to run structured conversations and communicate clearly with customers.
  • •Curiosity and proactivity to get into operational/workflow details.
Experience:5+ yearsSaaSEcommerce
Skills:CommunicationCustomer partnershipProblem-solvingRisk managementCross-functional collaboration
Languages:French
Tech Stack:AIAutomationIntegrationsChatGPTClaudeGranola

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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