Lead - Solution Engineer

Freshworks
Boston
Workplace: HybridFull timeUSD 136,085 - 168,105 annuallyFunction: Administration & Executive AssistanceExperience: 6-8 yearsEducation: bachelorsSkills: ["Presentation","Communication","Problem-solving","Cross-functional collaboration","Time management"]

Partner with Enterprise customers to identify and address critical business challenges for Freshworks’ ITSM/ITAM/ITOM/ESM platform. Support the sales team through discovery calls and product demonstrations, gathering requirements and clearly defining customer problems. Build and present compelling demos, articulate solution value to diverse audiences, and help evangelize the user experience as part of a fast-paced GTM team in North America.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
2 months ago

Lead - Solution Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Partner with Enterprise customers to identify and address critical business challenges for Freshworks’ ITSM/ITAM/ITOM/ESM platform. Support the sales team through discovery calls and product demonstrations, gathering requirements and clearly defining customer problems. Build and present compelling demos, articulate solution value to diverse audiences, and help evangelize the user experience as part of a fast-paced GTM team in North America.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Collaborate with Enterprise customers to identify and address their most critical business challenges.
  • •Support the sales team with discovery calls and product demonstrations for active deals.
  • •Gather and clarify requirements to define customer problems effectively.
  • •Build and present compelling demonstrations of Freshworks products.
  • •Articulate the value of Freshworks solutions to a variety of audiences.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceEquityPaid LeaveCommuter Benefits

Key Requirements

  • •6–8 years of Solution Engineering experience.
  • •Excellent soft skills and presentation abilities for daily client-facing work.
  • •Proven ability to work on cross-functional teams to solve business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •A Bachelor’s degree is preferred but not required.
Experience:6-8 yearsSaaSEnterpriseITSMITAMITOMESMSLEDManufacturing
Education:Bachelor's
Skills:PresentationCommunicationProblem-solvingCross-functional collaborationTime management
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor