Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts

Sutherland
Sofia
Workplace: RemoteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Customer focus","Team collaboration"]

Provide non-voice technical customer support via chat and email for AR (augmented reality) glasses, troubleshooting both device and associated software issues. Deliver clear, accurate, timely solutions while maintaining high customer satisfaction. Work rotating late/night shifts, collaborate with teammates to resolve complex cases, and support a global customer base in a fully remote environment from Bulgaria.

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FursaFursa
Sutherland
Sutherland
2 days ago

Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Provide non-voice technical customer support via chat and email for AR (augmented reality) glasses, troubleshooting both device and associated software issues. Deliver clear, accurate, timely solutions while maintaining high customer satisfaction. Work rotating late/night shifts, collaborate with teammates to resolve complex cases, and support a global customer base in a fully remote environment from Bulgaria.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide technical support to customers via chat and email.
  • •Troubleshoot issues related to AR glasses and associated software.
  • •Deliver clear, accurate, and timely solutions.
  • •Maintain a high level of customer satisfaction.
  • •Collaborate with team members to resolve complex cases.

Pay and Benefits

Perks:Remote WorkHealth InsuranceMeal Allowance

Key Requirements

  • •Fluent English (C1 level) in both written and verbal communication.
  • •Previous experience in customer support or technical support is a strong advantage.
  • •Strong problem-solving and communication skills.
  • •Ability to work effectively in a team-oriented environment.
  • •Comfortable working late and night shifts.
Experience:Customer support
Skills:CommunicationProblem-solvingCustomer focusTeam collaboration
Languages:English
Tech Stack:AR glassesAugmented Reality

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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