Customer Enablement Lead - Builder

OpenAI
San Francisco
Workplace: HybridFull timeUSD 197,000 - 278,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Presentation","Communication","Instructional design","Customer advisory","Problem-solving"]

Own technical enablement for OpenAI’s product suite, designing and delivering hands-on learning experiences across APIs, Codex, agents, and evaluations. Lead trainings, workshops, executive briefings, and adoption interventions across the customer lifecycle to drive activation and measurable time-to-value. Partner with Sales, Solutions Architecture, Delivery Leads, and product teams to tailor enablement plans, build reusable training assets, and synthesize customer feedback into improvements.

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FursaFursa
OpenAI
OpenAI
4 days ago

Customer Enablement Lead - Builder

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own technical enablement for OpenAI’s product suite, designing and delivering hands-on learning experiences across APIs, Codex, agents, and evaluations. Lead trainings, workshops, executive briefings, and adoption interventions across the customer lifecycle to drive activation and measurable time-to-value. Partner with Sales, Solutions Architecture, Delivery Leads, and product teams to tailor enablement plans, build reusable training assets, and synthesize customer feedback into improvements.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own technical enablement for OpenAI products, defining effective enablement patterns that support adoption across customer segments.
  • •Lead customer training and enablement across the lifecycle, from onboarding through expansion, optimization, and long-term adoption.
  • •Design and deliver training engagements including onboarding, advanced capability trainings, executive briefings, hackathons, and hands-on workshops.
  • •Drive customer activation and sustained usage through structured enablement and deployment programs for durable adoption at scale.
  • •Partner with Sales, Solutions Architecture, Delivery Leads, and product teams to tailor enablement plans and translate customer feedback into product/program improvements.

Pay and Benefits

Salary: USD 197,000 - 278,000 annually
Perks:Relocation

Key Requirements

  • •4+ years of experience in customer-facing or instructional roles with complex enterprise audiences, including C-level and senior technical stakeholders.
  • •Strong presentation and communication skills for explaining technical concepts to executive and senior audiences.
  • •Strong technical depth across software engineering, the software development lifecycle, and APIs, including how AI systems are built, evaluated, and operated in production (including RAG, evaluation strategies, and agentic systems).
  • •Proven experience leading structured technical trainings (API bootcamps, workshops, or enablement sessions), including designing learning journeys and handling live questions.
  • •Ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.
Experience:4+ yearsEnterpriseAICustomer enablement
Skills:PresentationCommunicationInstructional designCustomer advisoryProblem-solving
Tech Stack:OpenAI APIsCodexAgentsEvaluationsRAGAgentic systems

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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