SingleStore

3 weeks ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide email and live technical support to enterprise customers as the first line of defense for complex database issues, bug diagnosis, and critical outages. Investigate database internals, memory allocators, Linux/host configuration, and SQL query behavior, reproducing problems and running QA to file bug reports and feature requests. Partner with developers, sales engineers, and technical account managers while improving support and engineering processes with run-books and documentation.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide email and live technical support to enterprise customers, diagnosing complex issues and resolving critical outages.
•Identify and reproduce product issues, perform QA, and submit bug reports or feature requests to Engineering.
•Collaborate with software developers, sales engineers, and technical account managers to keep teams aligned on customer issues.
•Streamline and improve support/engineering processes and tools by authoring run-books and documentation.
•Ensure customers have a positive support experience during every interaction.

Pay and Benefits

Schedule:4-Day Week

Key Requirements

•4+ years of advanced customer-facing technical support experience.
•Experience with MySQL or MySQL-like databases (e.g., MariaDB, Aurora) and SQL query optimization.
•Hands-on Linux experience with strong sysadmin/QA/testing skills, including working with logs and measuring system/network behavior.
•Scripting/coding experience with Python, Bash, or Go, and the ability to navigate a codebase.
•Familiarity with distributed systems and AWS/GCP.

Experience:4+ years

Skills:Written communicationVerbal communication

Languages:English

Tech Stack:MySQLMariaDBAuroraSQLLinuxPythonBashGoKubernetesAWSGCPDistributed systems

Company Brief

SingleStore

Provides a distributed, high-performance SQL database for real-time analytics and transactions. SingleStore delivers a cloud-native platform that combines transactional and analytical workloads for modern data-intensive applications.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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SingleStore

3 weeks ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide email and live technical support to enterprise customers, diagnosing complex issues and resolving critical outages.
•Identify and reproduce product issues, perform QA, and submit bug reports or feature requests to Engineering.
•Collaborate with software developers, sales engineers, and technical account managers to keep teams aligned on customer issues.
•Streamline and improve support/engineering processes and tools by authoring run-books and documentation.
•Ensure customers have a positive support experience during every interaction.

Pay and Benefits

Schedule:4-Day Week

Key Requirements

•4+ years of advanced customer-facing technical support experience.
•Experience with MySQL or MySQL-like databases (e.g., MariaDB, Aurora) and SQL query optimization.
•Hands-on Linux experience with strong sysadmin/QA/testing skills, including working with logs and measuring system/network behavior.
•Scripting/coding experience with Python, Bash, or Go, and the ability to navigate a codebase.
•Familiarity with distributed systems and AWS/GCP.

Experience:4+ years

Skills:Written communicationVerbal communication

Languages:English

Tech Stack:MySQLMariaDBAuroraSQLLinuxPythonBashGoKubernetesAWSGCPDistributed systems

Company Brief

SingleStore

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn