Customer Success Manager - LATAM

Alpaca
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Customer empathy","Relationship management","Problem-solving","Ownership","Cross-functional collaboration"]

Own the end-to-end customer success lifecycle for Alpaca’s B2B/enterprise partners in LATAM, from contract signature through renewal. Serve as the primary relationship contact, drive satisfaction and retention, manage escalations with an empathy-first approach, and monitor account health and risk. Partner with teams across Marketing, Product, Sales, and broker-dealer stakeholders to support onboarding, adoption of Alpaca APIs/features, QBRs, forecasting, and continuous improvement.

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FursaFursa
Alpaca
Alpaca
1 day ago

Customer Success Manager - LATAM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end customer success lifecycle for Alpaca’s B2B/enterprise partners in LATAM, from contract signature through renewal. Serve as the primary relationship contact, drive satisfaction and retention, manage escalations with an empathy-first approach, and monitor account health and risk. Partner with teams across Marketing, Product, Sales, and broker-dealer stakeholders to support onboarding, adoption of Alpaca APIs/features, QBRs, forecasting, and continuous improvement.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for B2B/enterprise customers and build strong relationships throughout the customer lifecycle.
  • •Ensure customer satisfaction, retention, and success, including managing escalations internally and externally.
  • •Maintain regular customer contact to understand priorities, monitor progress toward key results, and identify/mitigate risks.
  • •Forecast growth and track progress toward shared goals with partners.
  • •Own the full customer lifecycle post-signature (onboarding, activation, expansion, and renewal) and deliver QBRs/executive reports aligned to customer goals and platform outcomes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome Office

Key Requirements

  • •4–6 years of experience in a customer success role managing customer relationships.
  • •Comfortable working US hours (ET) in a remote setup.
  • •Understanding of and experience with key technology concepts, such as SaaS and APIs.
  • •FinTech experience, especially within the broker-dealer business.
  • •Experience working with both large and small companies.
Experience:4-6 yearsFintechBroker-dealerSaaSAPIsCrypto
Skills:Customer empathyRelationship managementProblem-solvingOwnershipCross-functional collaboration
Tech Stack:SaaSAPIsCryptoBroker-dealer

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn