Builder - Customer Success Manager

Reevo
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-7 yearsEducation: bachelorsSkills: ["Customer advocacy","Consultative mindset","Communication","Presentation","Analytical thinking","Data-driven decision-making","Organization","Proactive execution","Cross-functional collaboration","Adaptability","Curiosity","Influencing without authority"]

Own relationships with complex, high-value accounts as a Customer Success Manager, helping Reevo customers realize the full value of its CRM platform. Drive adoption and measurable outcomes through success reviews, strategy and success roadmaps, and proactive health monitoring to mitigate risk. Partner across Product, Onboarding, Support, and Marketing to improve customer experience and collaborate with Sales/Account Management on renewals and expansion, leveraging AI insights and data-driven signals.

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FursaFursa
Reevo
Reevo
1 month ago

Builder - Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own relationships with complex, high-value accounts as a Customer Success Manager, helping Reevo customers realize the full value of its CRM platform. Drive adoption and measurable outcomes through success reviews, strategy and success roadmaps, and proactive health monitoring to mitigate risk. Partner across Product, Onboarding, Support, and Marketing to improve customer experience and collaborate with Sales/Account Management on renewals and expansion, leveraging AI insights and data-driven signals.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales point of contact and advocate for a portfolio of customers with key stakeholders and executives.
  • •Lead strategy and success reviews to drive adoption, engagement, and measurable ROI across teams and modules.
  • •Define and deliver success plans, roadmaps, and joint accountability for achieving outcomes.
  • •Track engagement, usage, and satisfaction to identify at-risk accounts early and mitigate risk with proactive interventions.
  • •Collaborate with Sales/Account Management on renewals and work cross-functionally with Product, Onboarding, Support, and Marketing to improve customer experience.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, Economics, or related field (or equivalent experience).
  • •3–7 years in Customer Success, Account Management, or Consulting within a B2B SaaS company, ideally CRM, RevOps, or GTM technology.
  • •Proven record of driving adoption, retention, and growth across complex customer portfolios.
  • •Experience with data-driven account management including usage analytics, health scoring, and forecasting.
  • •Comfort with AI-driven insights and productivity tools; strong communication and presentation skills.
Experience:3-7 yearsB2B SaaSCRMRevOpsGTMStartup
Education:Bachelor's in Business, Marketing, Economics, or related field
Skills:Customer advocacyConsultative mindsetCommunicationPresentationAnalytical thinkingData-driven decision-makingOrganizationProactive executionCross-functional collaborationAdaptabilityCuriosityInfluencing without authority
Tech Stack:CRMRevOpsGTM

Company Brief

Reevo
Reevo provides an AI-native unified GTM platform combining CRM, sales engagement, conversational intelligence, prospecting, and forecasting to automate admin work and streamline revenue operations for marketing, sales, and customer success teams.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series A
Headquarters: Santa Clara, United States
Founded: 2024
WebsiteLinkedInGlassdoor