Customer Relationship Executive

LexisNexis Risk Solutions
Anywhere
Workplace: OnsiteContractFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Attention to detail","Collaboration","Time management"]

Customer Relationship Executive is a 10-month fixed-term role focused on delivering an excellent customer experience for existing clients by collaborating with sales and internal teams to meet revenue targets and satisfaction goals. Responsibilities include handling billing and product configuration queries, maintaining CRM data hygiene, and processing requests with accuracy to reduce time to revenue and improve customer outcomes.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
6 months ago

Customer Relationship Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 days agoStatus: Live

Job Summary

Customer Relationship Executive is a 10-month fixed-term role focused on delivering an excellent customer experience for existing clients by collaborating with sales and internal teams to meet revenue targets and satisfaction goals. Responsibilities include handling billing and product configuration queries, maintaining CRM data hygiene, and processing requests with accuracy to reduce time to revenue and improve customer outcomes.
Location: Anywhere
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Our focus is delivering an excellent customer journey, we do this by partnering with the field sales team & work alongside critical internal stakeholder teams including customer support, on-boarding, legal & finance to serve the customer and ensure the customer experience is as seamless as possible
  • •Be a direct point of contact for the customer, including the handling of incoming customer queries such as billing & invoice queries, updating the product configurations & user access allowing the customer to maintain and ultimately grow their services with us
  • •Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.

Pay and Benefits

Perks:Health InsurancePensionDentalWellness StipendLearning Resources

Key Requirements

  • •Customer-first mindset, and the ability to deliver results on time
  • •Past experience of working in a B2B environment with high value corporate clients
  • •Strong administrative background & proficient in Microsoft applications
  • •Demonstrate excellent work ethic and drive to succeed
  • •Ability to communicate effectively with both colleagues and clients
Experience:B2bEnterprise
Skills:CommunicationCustomer serviceAttention to detailCollaborationTime management
Tech Stack:Microsoft Office

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn