Assistant Manager, Miami

Hermes
Miami
Workplace: OnsiteFull timeUSD 95,000 - 107,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Leadership","Coaching","Counseling","Communication","Problem-solving"]

Lead day-to-day operations of a luxury retail boutique by partnering with the Managing Director and Floor Director. Supervise and coach sales staff, model exceptional client service, and drive sales growth through CRM-driven client development and weekly performance reviews. Monitor scheduling and E-time, maintain accurate records and inventory health, and support hiring and training. Step in during leadership visits and ensure policies, procedures, and compliance standards are consistently followed.

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Hermes
Hermes
2 days ago

Assistant Manager, Miami

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day operations of a luxury retail boutique by partnering with the Managing Director and Floor Director. Supervise and coach sales staff, model exceptional client service, and drive sales growth through CRM-driven client development and weekly performance reviews. Monitor scheduling and E-time, maintain accurate records and inventory health, and support hiring and training. Step in during leadership visits and ensure policies, procedures, and compliance standards are consistently followed.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise staff daily through coaching, training, and support to achieve sales objectives.
  • •Maintain an active management presence on the sales floor, modeling exceptional service and ensuring team alignment with the Hermès spirit.
  • •Drive sales by identifying opportunities through weekly business reviews, tracking delivery and special orders, and applying them to specialist goals.
  • •Conduct monthly touch-base meetings and annual performance evaluations with the Managing Director/Floor Director.
  • •Manage operations including CRM standards compliance, E-time and scheduling needs, time/attendance records, and ensuring policies and procedures are followed.

Pay and Benefits

Salary: USD 95,000 - 107,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental Leave401kGym MembershipEap

Key Requirements

  • •4+ years of retail management experience, with prior luxury environment experience preferred.
  • •Proficiency in Excel and Word, and experience with Cegid and E-time.
  • •Ability to learn merchandise, POS, and payroll systems, including troubleshooting.
  • •Ability to interpret sales data and translate it into business recommendations.
  • •Clear written and verbal communication skills.
Experience:4+ yearsRetailLuxury retail
Skills:LeadershipCoachingCounselingCommunicationProblem-solving
Tech Stack:CRMExcelWordCegidE-timePOSPayrollMOS

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn