2 days ago

TikTok Shop Governance Operation Project Intern (SEA Experience) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join TikTok Shop’s Governance and Experience (GNE) team as an operations project intern supporting short-term, high-impact work. Help review aftersales processes and operating guidelines, improve buyer outreach and support content quality, and benchmark best practices in user education. Coordinate with cross-functional teams to gather inputs and update documentation or content, and contribute to ad hoc projects across service experience, operational excellence, knowledge management, and content improvement.

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Administration & Executive Assistance

Seniority: Intern level

Key Responsibilities

•Support the review of aftersales processes, operating guidelines, and key service experience practices.
•Improve service experience by strengthening buyer outreach materials and enhancing support content quality, readability, and usefulness.
•Explore more engaging content formats, including visual content or AI-generated videos.
•Conduct basic research and benchmarking on support content best practices and user education approaches.
•Coordinate with cross-functional teams to gather inputs and support documentation or content updates, and assist with ad hoc projects.

Key Requirements

•Currently pursuing a Bachelor’s degree or above.
•Strong attention to detail and the ability to organize information clearly and structured.
•Comfortable working in a fast-paced, cross-functional environment.
•Ability to think independently.
•Interested in e-commerce, customer experience, operations, content strategy, or knowledge management.

Experience:E-commerceCustomer experienceOperationsContent strategyKnowledge management

Education:Bachelor's

Skills:Attention to detailOrganizationIndependent thinkingCross-functional collaboration

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

TikTok Shop Governance Operation Project Intern (SEA Experience) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Administration & Executive Assistance

Seniority: Intern level

Key Responsibilities

•Support the review of aftersales processes, operating guidelines, and key service experience practices.
•Improve service experience by strengthening buyer outreach materials and enhancing support content quality, readability, and usefulness.
•Explore more engaging content formats, including visual content or AI-generated videos.
•Conduct basic research and benchmarking on support content best practices and user education approaches.
•Coordinate with cross-functional teams to gather inputs and support documentation or content updates, and assist with ad hoc projects.

Key Requirements

•Currently pursuing a Bachelor’s degree or above.
•Strong attention to detail and the ability to organize information clearly and structured.
•Comfortable working in a fast-paced, cross-functional environment.
•Ability to think independently.
•Interested in e-commerce, customer experience, operations, content strategy, or knowledge management.

Experience:E-commerceCustomer experienceOperationsContent strategyKnowledge management

Education:Bachelor's

Skills:Attention to detailOrganizationIndependent thinkingCross-functional collaboration

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn