TikTok Shop Governance Operation Project Intern (SEA Experience) - 2026 Start (BS/MS)

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Attention to detail","Organization","Independent thinking","Cross-functional collaboration"]

Join TikTok Shop’s Governance and Experience (GNE) team as an operations project intern supporting short-term, high-impact work. Help review aftersales processes and operating guidelines, improve buyer outreach and support content quality, and benchmark best practices in user education. Coordinate with cross-functional teams to gather inputs and update documentation or content, and contribute to ad hoc projects across service experience, operational excellence, knowledge management, and content improvement.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop Governance Operation Project Intern (SEA Experience) - 2026 Start (BS/MS)

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Last checked: 3 hours agoStatus: Live

Job Summary

Join TikTok Shop’s Governance and Experience (GNE) team as an operations project intern supporting short-term, high-impact work. Help review aftersales processes and operating guidelines, improve buyer outreach and support content quality, and benchmark best practices in user education. Coordinate with cross-functional teams to gather inputs and update documentation or content, and contribute to ad hoc projects across service experience, operational excellence, knowledge management, and content improvement.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Administration & Executive Assistance
Seniority: Intern level

Key Responsibilities

  • •Support the review of aftersales processes, operating guidelines, and key service experience practices.
  • •Improve service experience by strengthening buyer outreach materials and enhancing support content quality, readability, and usefulness.
  • •Explore more engaging content formats, including visual content or AI-generated videos.
  • •Conduct basic research and benchmarking on support content best practices and user education approaches.
  • •Coordinate with cross-functional teams to gather inputs and support documentation or content updates, and assist with ad hoc projects.

Key Requirements

  • •Currently pursuing a Bachelor’s degree or above.
  • •Strong attention to detail and the ability to organize information clearly and structured.
  • •Comfortable working in a fast-paced, cross-functional environment.
  • •Ability to think independently.
  • •Interested in e-commerce, customer experience, operations, content strategy, or knowledge management.
Experience:E-commerceCustomer experienceOperationsContent strategyKnowledge management
Education:Bachelor's
Skills:Attention to detailOrganizationIndependent thinkingCross-functional collaboration

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn