Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Proactive attitude"]

Welcome guests at check-in and guide them throughout their stay with warm, professional service. Handle guest inquiries across in-person, phone, and email channels, resolving issues and offering personalized local recommendations. Process reservations, updates, and special requests accurately using property management systems to ensure smooth scheduling and availability. Work rotating shifts within 7:00am–11:00pm, including weekends and public holidays.

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FursaFursa
Minor International
Minor International
4 days ago

Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Welcome guests at check-in and guide them throughout their stay with warm, professional service. Handle guest inquiries across in-person, phone, and email channels, resolving issues and offering personalized local recommendations. Process reservations, updates, and special requests accurately using property management systems to ensure smooth scheduling and availability. Work rotating shifts within 7:00am–11:00pm, including weekends and public holidays.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process while addressing immediate guest inquiries.
  • •Maintain clear, courteous communication with guests and colleagues via in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Serve as a primary point of contact throughout the stay, offering prompt assistance and personalized recommendations.
  • •Resolve guest issues to enhance the guest experience and maintain high service standards.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEapHotel DiscountsRetail RewardsWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in hotel, hospitality, or a customer-facing environment.
  • •Ability to clearly and effectively communicate information across in-person, phone, and email channels.
  • •Consistently provide an exceptional service standard with a proactive, positive approach to guest needs.
  • •Strong commitment to creating positive guest experiences by resolving issues efficiently.
  • •Availability for a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismProactive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn