Specialist, Customer Support EMEA/ NAMER

Multiplier
Bengaluru, Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused","Self-driven","Process improvement"]

Join a high-performing support team to help customers realize the full potential of Multiplier. You’ll own end-to-end resolution of customer issues via email, chat, and video, act as a product expert, and manage escalations. Collaborate with Product and Engineering to improve customer experience, create process documentation, and contribute to customer-facing knowledge bases. Requires 4+ years in SaaS/payroll/HRIS support and strong English communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Multiplier
Multiplier
4 days ago

Specialist, Customer Support EMEA/ NAMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join a high-performing support team to help customers realize the full potential of Multiplier. You’ll own end-to-end resolution of customer issues via email, chat, and video, act as a product expert, and manage escalations. Collaborate with Product and Engineering to improve customer experience, create process documentation, and contribute to customer-facing knowledge bases. Requires 4+ years in SaaS/payroll/HRIS support and strong English communication.
Location: Bengaluru, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end resolution of customer issues while providing an outstanding support experience via email, chat, and video.
  • •Troubleshoot and resolve problems efficiently while serving as a product expert and providing deep guidance.
  • •Partner with Product and Engineering to enhance the customer experience through feedback and continuous improvement initiatives.
  • •Create clear process documentation and contribute to customer-facing knowledge bases with best practices and troubleshooting steps.
  • •De-escalate and resolve complex issues by leveraging platform and industry expertise, including managing escalations.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •4+ years in customer experience or support, ideally in SaaS, payroll, or HRIS.
  • •Own end-to-end resolution of customer issues and ensure an outstanding support experience.
  • •Familiarity with SaaS/HRIS platforms and customer support tools like Zendesk and Salesforce.
  • •Strong communication and problem-solving skills, with strong written and verbal English.
  • •Ability to work any shift (APAC, EMEA, or AMER) and adapt to changing duties and responsibilities.
Experience:SaaSPayrollHRIS
Skills:CommunicationProblem-solvingCustomer-focusedSelf-drivenProcess improvement
Languages:English
Tech Stack:ZendeskSalesforceSaaSHRISPayrollEORAORGlobal Payroll

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor