Enterprise Core Customer Success Manager

Samsara
Toronto
Workplace: RemoteFull timeCAD 98,685 - 127,710 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Priority management","Communication","Emotional intelligence","Stakeholder management"]

Own and grow long-term relationships with top enterprise customers using Samsara’s IoT platform. After implementation, you’ll tailor solutions to customers’ fleet and operational challenges, build joint success plans with clear objectives and metrics, run executive reviews and customer workshops, and guide workflow changes to improve safety, efficiency, and sustainability. You’ll also partner cross-functionally with Sales, Support, Sales Engineering, and Product, and mentor the Customer Success team.

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FursaFursa
Samsara
Samsara
2 days ago

Enterprise Core Customer Success Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Own and grow long-term relationships with top enterprise customers using Samsara’s IoT platform. After implementation, you’ll tailor solutions to customers’ fleet and operational challenges, build joint success plans with clear objectives and metrics, run executive reviews and customer workshops, and guide workflow changes to improve safety, efficiency, and sustainability. You’ll also partner cross-functionally with Sales, Support, Sales Engineering, and Product, and mentor the Customer Success team.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure enterprise customers increase safety, efficiency, and sustainability using the IoT platform.
  • •Compose joint success plans with objectives, metrics, and timelines while removing barriers to business value.
  • •Orchestrate executive business reviews to align on past successes and upcoming goals.
  • •Conduct customer workshops to understand current operations and recommend workflow changes.
  • •Serve as a mentor to the wider Customer Success and Support teams and embed company cultural principles.
Travel: Medium travel

Pay and Benefits

Salary: CAD 98,685 - 127,710 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •4+ years of experience in a senior Customer Success, account management, or strategic consulting role; enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Strong priority management and high emotional intelligence in a demanding, high-visibility environment.
  • •Proven track record building trust and communicating effectively with executives, Product/Engineering leadership, and day-to-day users.
  • •Bachelor’s degree from a 4-year institution.
Experience:4+ yearsEnterprise SaaS
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPriority managementCommunicationEmotional intelligenceStakeholder management
Languages:English
Tech Stack:IoTSamsara platform

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn