Cloudbeds

3 months ago

Strategic Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Strategic AM for Thailand, managing a focused portfolio of high-value hotels, delivering strategic guidance to optimize revenue, operations and commercial performance while driving net dollar retention and minimizing churn across Thailand.

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related.
•Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand.
•Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio.
•Act as a true strategic partner—leveraging hospitality expertise to provide tailored recommendations that optimize revenue, operations and commercial performance.
•Collaborate cross-functionally with Support, Sales, and Product teams to resolve complex customer escalations and improve product adoption.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeWellness StipendParantal Leave

Key Requirements

•Bring 7+ years of hospitality industry experience in senior operational or commercial roles in hotels or hospitality properties in Thailand.
•Deep understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and PMS.
•Strong Thai market experience with regional customer expectations and high-value hotel relationship management.
•Excellent communication with executive presence and ability to influence across hotel organizations; native Thai and strong English.
•Ability to learn and translate technology platforms into practical, strategic recommendations for hoteliers.

Experience:7+ yearsHospitalitySaaS

Skills:CommunicationRelationship managementStrategic thinkingAnalyticalNegotiation

Languages:ThaiEnglish

Tech Stack:PMSRMSCRMSalesforce

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

3 months ago

Strategic Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Thailand

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related.
•Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand.
•Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio.
•Act as a true strategic partner—leveraging hospitality expertise to provide tailored recommendations that optimize revenue, operations and commercial performance.
•Collaborate cross-functionally with Support, Sales, and Product teams to resolve complex customer escalations and improve product adoption.

Pay and Benefits

Perks:Remote WorkPaid LeaveHome OfficeWellness StipendParantal Leave

Key Requirements

•Bring 7+ years of hospitality industry experience in senior operational or commercial roles in hotels or hospitality properties in Thailand.
•Deep understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and PMS.
•Strong Thai market experience with regional customer expectations and high-value hotel relationship management.
•Excellent communication with executive presence and ability to influence across hotel organizations; native Thai and strong English.
•Ability to learn and translate technology platforms into practical, strategic recommendations for hoteliers.

Experience:7+ yearsHospitalitySaaS

Skills:CommunicationRelationship managementStrategic thinkingAnalyticalNegotiation

Languages:ThaiEnglish

Tech Stack:PMSRMSCRMSalesforce

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn