Socket

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

A Customer Success Manager at Socket partners with Security teams post-sale to drive renewals, upsell opportunities, and long-term adoption of our B2B SaaS platform. You will collaborate with Go-to-Market, Engineering, and Professional Services teams, run Quarterly Health Checks, and ensure a superior customer experience while guiding product feedback for growth across markets.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Meet and exceed revenue targets by working closely with enterprise customers’ Security teams.
•Manage existing customer relationships to drive renewal and upsell opportunities.
•Create an unparalleled customer experience throughout the customer life cycle.
•Collaborate with Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
•Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceParental LeaveEquityTime-off

Key Requirements

•5+ years of renewals Customer Success for B2B SaaS
•Experience selling in the cybersecurity industry
•Proven track record of meeting or exceeding renewal and upsell quotas
•Ability to drive success in an early stage, fast-paced environment and take ownership
•Strong written and verbal communication including with C-Suite

Experience:5+ yearsSaaSCybersecurityEnterprise software

Skills:CommunicationCollaborationRelationship-buildingPresentationNegotiation

Languages:English

Company Brief

Socket

Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.

Industry: Developer Tools

Website

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Socket

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Meet and exceed revenue targets by working closely with enterprise customers’ Security teams.
•Manage existing customer relationships to drive renewal and upsell opportunities.
•Create an unparalleled customer experience throughout the customer life cycle.
•Collaborate with Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
•Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceParental LeaveEquityTime-off

Key Requirements

•5+ years of renewals Customer Success for B2B SaaS
•Experience selling in the cybersecurity industry
•Proven track record of meeting or exceeding renewal and upsell quotas
•Ability to drive success in an early stage, fast-paced environment and take ownership
•Strong written and verbal communication including with C-Suite

Experience:5+ yearsSaaSCybersecurityEnterprise software

Skills:CommunicationCollaborationRelationship-buildingPresentationNegotiation

Languages:English

Company Brief

Socket

Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.

Industry: Developer Tools

Website