Operations Manager, Closing

Forward Financing
Dominican Republic
Workplace: RemoteFull timeFunction: Business OperationsExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Coaching","Attention to detail"]

Oversee business support operations for newly formed closing teams, monitoring service delivery, capacity, and quality while ensuring SLA-driven operational excellence. Lead, coach, and develop team members, plan production goals and staffing, and manage cross-functional relationships with Operations, Quality, Continuous Improvement, and other stakeholders. Use analytics to refine KPIs, drive continuous efficiencies, and foster a healthy, safe, high-performance culture.

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FursaFursa
Forward Financing
Forward Financing
10 hours ago

Operations Manager, Closing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee business support operations for newly formed closing teams, monitoring service delivery, capacity, and quality while ensuring SLA-driven operational excellence. Lead, coach, and develop team members, plan production goals and staffing, and manage cross-functional relationships with Operations, Quality, Continuous Improvement, and other stakeholders. Use analytics to refine KPIs, drive continuous efficiencies, and foster a healthy, safe, high-performance culture.
Location: Dominican Republic
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage production capacity and performance of local operations while ensuring high-quality, timely services.
  • •Promote an operations culture aligned to SLAs and operational excellence.
  • •Manage team relationships effectively across organizational areas to ensure exceptional performance.
  • •Coach and guide team members; plan and track production goals and staffing plans.
  • •Identify and implement efficiencies; refine and improve key KPIs to measure and drive performance.

Key Requirements

  • •Bachelor’s degree in Industrial Engineering, finance, or a related field.
  • •1+ year of experience managing service or operations-related groups.
  • •Advanced computer skills.
  • •Excellent written and verbal communication skills, comfortable communicating and networking.
  • •Ability to run statistics, interpret them, and connect them to planning and production goals.
Experience:1+ years
Education:Bachelor's in Industrial Engineering/finance (or related field)
Skills:Problem-solvingAnalytical skillsCommunicationCoachingAttention to detail

Company Brief

Forward Financing
Forward Financing is a Boston-based fintech lender that provides fast, flexible revenue-based working capital to small businesses nationwide, using proprietary underwriting and capital markets facilities to deliver timely funding solutions.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Boston, United States
Founded: 2012
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Glassdoor: 4.7
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