General Dynamics

1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve common hardware, software, and network issues, guide users through troubleshooting, and escalate complex problems to higher-level teams. Maintain accurate ticket records, contribute to the knowledge base, install/configure/update software, and support access and password reset needs while following IT policies and reporting potential security incidents. Work onsite in Annapolis Junction on an 8am-4pm Mon–Fri schedule.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to user inquiries via phone, email, chat, or ticketing systems.
•Log, track, and maintain accurate records/tickets for support requests and resolutions.
•Diagnose and resolve basic hardware, software, and network connectivity issues, providing step-by-step user guidance.
•Install, configure, and update software on user devices, including handling password resets, account lockouts, and access issues.
•Escalate complex issues to second-level or specialized teams and document/report recurring issues and procedures.

Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years of related experience in IT support/help desk environments.
•Associates of Arts or Associates of Science.
•US citizenship required.
•Ability to maintain and update computer hardware and software using remote access tools.
•CompTIA Security+ certification required within 3 months of start date.

Experience:5+ years

Education:Associate's

Skills:CommunicationTroubleshootingDocumentationCustomer serviceMentoring

Certifications:CompTIA Security+

Tech Stack:Help Desk SoftwareRemote supportTicketing systemsRemote access toolsHardwareSoftwareNetwork connectivityPrinter troubleshootingScanner troubleshooting

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to user inquiries via phone, email, chat, or ticketing systems.
•Log, track, and maintain accurate records/tickets for support requests and resolutions.
•Diagnose and resolve basic hardware, software, and network connectivity issues, providing step-by-step user guidance.
•Install, configure, and update software on user devices, including handling password resets, account lockouts, and access issues.
•Escalate complex issues to second-level or specialized teams and document/report recurring issues and procedures.

Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years of related experience in IT support/help desk environments.
•Associates of Arts or Associates of Science.
•US citizenship required.
•Ability to maintain and update computer hardware and software using remote access tools.
•CompTIA Security+ certification required within 3 months of start date.

Experience:5+ years

Education:Associate's

Skills:CommunicationTroubleshootingDocumentationCustomer serviceMentoring

Certifications:CompTIA Security+

Tech Stack:Help Desk SoftwareRemote supportTicketing systemsRemote access toolsHardwareSoftwareNetwork connectivityPrinter troubleshootingScanner troubleshooting

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn