Director Banking Center Manager

Webster Financial
United States
Workplace: OnsiteFull timeUSD 70,000 - 115,000 annuallyFunction: Banking, Lending & CreditExperience: 5-7 yearsEducation: high_schoolSkills: ["Leadership","Customer service","Relationship building","Communication","Organizational skills"]

Lead daily operations of a banking center, driving the network strategy across sales, customer service, P&L management, and colleague development. Own acquisition, integration, and optimization of client relationships while partnering with segment and line of business teams. Build and execute business plans, meet sales/retention and Superior Service Quality standards, coach and onboard staff, and ensure audit readiness, compliance with federal/state laws, and efficient branch coverage scheduling.

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Webster Financial
Webster Financial
3 days ago

Director Banking Center Manager

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead daily operations of a banking center, driving the network strategy across sales, customer service, P&L management, and colleague development. Own acquisition, integration, and optimization of client relationships while partnering with segment and line of business teams. Build and execute business plans, meet sales/retention and Superior Service Quality standards, coach and onboard staff, and ensure audit readiness, compliance with federal/state laws, and efficient branch coverage scheduling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Director level

Key Responsibilities

  • •Meet or exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
  • •Develop, implement, and manage a detailed business plan and establish team sales and service goals.
  • •Expand and retain client relationships, cross-sell, resolve client issues, and support segmentation strategy and initiatives.
  • •Coach, develop, and hold the team accountable; drive onboarding and training for banking center operational duties.
  • •Ensure timely audits, compliance with federal/state laws and bank policies, and schedule employee shifts to meet customer service needs.

Pay and Benefits

Salary: USD 70,000 - 115,000 annually

Key Requirements

  • •5-7 years of banking experience with a proven track record in leadership, customer service, managerial skills, and organizational communication.
  • •H.S. Diploma or General Education Degree (GED) required.
  • •Intricate knowledge of retail banking products and services.
  • •Strong customer service skills, relationship building, organizational skills, and communication skills; comfortable with current technology.
  • •Ability to ensure compliance with Federal and State laws and bank policies and procedures.
Experience:5-7 yearsBanking
Education:High School
Skills:LeadershipCustomer serviceRelationship buildingCommunicationOrganizational skills

Company Brief

Webster Financial
Webster Financial is the holding company for Webster Bank, a U.S. regional bank providing commercial banking, consumer banking, and wealth management services. It serves businesses, individuals, and institutions across the Northeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 1935
WebsiteLinkedIn