Search Operation Quality Assurance Associate - Global E-Commerce - English Market

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Problem-solving","Learning ability","Identifying problems"]

Support TikTok’s Search Operations team by performing daily quality inspections, monitoring specialist quality scores, and analyzing labeling and policy outcomes. Help optimize policies and queue handling by working with stakeholders and vendors, running internal audits, tracking project data, and reporting performance to partners. Evaluate search-result quality across goods, videos, hashtags, and users, and localize policy training to ensure specialists go live successfully.

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FursaFursa
TikTok
TikTok
9 hours ago

Search Operation Quality Assurance Associate - Global E-Commerce - English Market

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support TikTok’s Search Operations team by performing daily quality inspections, monitoring specialist quality scores, and analyzing labeling and policy outcomes. Help optimize policies and queue handling by working with stakeholders and vendors, running internal audits, tracking project data, and reporting performance to partners. Evaluate search-result quality across goods, videos, hashtags, and users, and localize policy training to ensure specialists go live successfully.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Complete daily operational tasks including quality inspection, policy/process optimization, queue assignment, and escalation handling for the labeling project
  • •Monitor specialists’ quality scores, analyze errors, and provide feedback to relevant teams (R&D & Product Manager)
  • •Conduct daily audits on internal systems, record daily output/quality scores, and prepare and validate project data analyses/reports for stakeholders
  • •Judge user search needs via queries and tools, sorting and classifying requirements
  • •Localize policy guidelines, coordinate training schedules, and deliver process/product/policy training for new joiners

Key Requirements

  • •Diploma/Degree in any related field
  • •At least 1 year of exposure to search engine optimization, search labelling, or other search-related business experience
  • •Proficient English in both written and conversational communication
  • •Familiarity with search engines and algorithms of any social media platform
  • •Ability to review internet content that may be inappropriate and/or contain explicit materials
Experience:1+ yearsSearch labelingSearch engine optimizationE-commerceSocial media
Education:High School
Skills:Problem-solvingLearning abilityIdentifying problems
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn