Samsara

5 days ago

Sr. Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Manage and scale the Enterprise Customer Success team, ensuring enterprise customers continuously realize value across onboarding, adoption, advocacy, and renewal. Define long-term strategies, build technical depth so CSMs can handle complex challenges, and drive measurable retention and growth. Own escalations personally, lead cross-functional collaboration with Sales/Marketing/Product/Support, and coach 6–8 CSMs to strengthen performance and customer outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute long-term strategies for the Enterprise Core Customer Success team.
•Build technical depth across CSMs to engage credibly on complex, technical customer challenges.
•Ensure ongoing success and value realization for enterprise customers to drive retention and growth.
•Identify and mitigate risk across the customer portfolio using data-driven insights and accountability for early action.
•Hire, develop, and manage a team of 6–8 CSMs; lead escalations and cross-functional collaboration.

Travel: Low travel

Pay and Benefits

Salary: USD 142,800 - 229,500 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•10+ years in Customer Success, account management, or consulting.
•5+ years in management positions, including recruiting and retaining top talent.
•Experience managing Enterprise customers in a SaaS environment.
•Ability to travel within the United States for customer meetings and events (up to 25%).
•Structured value delivery experience using a defined engagement methodology.

Experience:10+ yearsSaaSEnterprise customer success

Education:Bachelor's

Skills:LeadershipExecutive communicationRelationship buildingProblem-solvingEmotional intelligence

Tech Stack:Gainsight

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

5 days ago

Sr. Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute long-term strategies for the Enterprise Core Customer Success team.
•Build technical depth across CSMs to engage credibly on complex, technical customer challenges.
•Ensure ongoing success and value realization for enterprise customers to drive retention and growth.
•Identify and mitigate risk across the customer portfolio using data-driven insights and accountability for early action.
•Hire, develop, and manage a team of 6–8 CSMs; lead escalations and cross-functional collaboration.

Travel: Low travel

Pay and Benefits

Salary: USD 142,800 - 229,500 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•10+ years in Customer Success, account management, or consulting.
•5+ years in management positions, including recruiting and retaining top talent.
•Experience managing Enterprise customers in a SaaS environment.
•Ability to travel within the United States for customer meetings and events (up to 25%).
•Structured value delivery experience using a defined engagement methodology.

Experience:10+ yearsSaaSEnterprise customer success

Education:Bachelor's

Skills:LeadershipExecutive communicationRelationship buildingProblem-solvingEmotional intelligence

Tech Stack:Gainsight

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn