Service Advisor, Millbrae

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: associatesSkills: ["Customer service","Interpersonal communication","Problem-solving","Documentation","Attention to detail"]

Provide front-of-house service for vehicle owners by greeting clients, answering calls, documenting concerns, and coordinating inspections and check-in processes. Partner with technicians to ensure accurate work orders, time punches, warranty follow-up, and a final QC step before vehicles are returned. Explain service options with time/cost estimates, manage loaner/rental and ride coordination, and collect authorization and payments via DocuSign in a DMS-driven workflow.

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Lucid Motors
Lucid Motors
2 days ago

Service Advisor, Millbrae

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide front-of-house service for vehicle owners by greeting clients, answering calls, documenting concerns, and coordinating inspections and check-in processes. Partner with technicians to ensure accurate work orders, time punches, warranty follow-up, and a final QC step before vehicles are returned. Explain service options with time/cost estimates, manage loaner/rental and ride coordination, and collect authorization and payments via DocuSign in a DMS-driven workflow.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Keep clients informed throughout the service process, greeting clients and answering/directing calls and messages as needed.
  • •Conduct comprehensive inspections and check-in processes, including documenting transport damage on PDI vehicles with accurate Bill of Lading notation.
  • •Review work orders after technicians/detailers complete tasks to ensure accurate documentation and precise time punches aligned with labor operations.
  • •Coordinate loaner/rental agreements and rides (including Lyft rides), and ensure warranty claims are addressed and corrected within established timeframes.
  • •Maintain Customer Satisfaction Index (CSI) KPI, ensure final QC before vehicle return, explain invoices to customers, and collect signatures for service authorization and payment.

Pay and Benefits

Salary: USD 30 - 41 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquity

Key Requirements

  • •2-5 years of previous automotive experience with training in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate and patient demeanor.
  • •Strong problem-solving and creative thinking skills.
  • •Ability to articulate and document details to ensure smooth workflow and tailor explanations to customers of varying knowledge.
  • •Proficiency with computer applications such as Microsoft Office and ability to learn proprietary DMS software.
Experience:2-5 yearsAutomotive
Education:Associate's in Automotive Technology or Business Management
Skills:Customer serviceInterpersonal communicationProblem-solvingDocumentationAttention to detail
Licenses:Driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn