Chat Support Specialist with Romanian and English - Varna, Bulgaria

Sutherland
Bulgaria
Workplace: OnsiteFull timeEUR 1,483+ monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Multitasking","Process adherence","Customer focus"]

Provide customer support mainly via chat and email, delivering clear and timely solutions while following established procedures and quality standards. Document all customer interactions in the CRM system, escalate more complex cases to the right teams, and handle multiple systems and platforms at once. Work a shift-based schedule for a technology project supporting customers globally through strong written communication in Romanian and English.

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FursaFursa
Sutherland
Sutherland
1 day ago

Chat Support Specialist with Romanian and English - Varna, Bulgaria

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Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Provide customer support mainly via chat and email, delivering clear and timely solutions while following established procedures and quality standards. Document all customer interactions in the CRM system, escalate more complex cases to the right teams, and handle multiple systems and platforms at once. Work a shift-based schedule for a technology project supporting customers globally through strong written communication in Romanian and English.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support customers mainly via chat and email.
  • •Provide clear, professional, and timely solutions.
  • •Document customer interactions in the CRM system.
  • •Follow established procedures and quality standards.
  • •Escalate more complex cases and work with multiple systems and platforms simultaneously.

Pay and Benefits

Salary: EUR 1,483 monthly
Perks:Health InsuranceLife InsuranceMeal AllowanceAnnual BonusCommuter BenefitsPaid LeaveLearning Budget

Key Requirements

  • •Romanian C2 / native level and English B2.
  • •Excellent written and verbal communication skills.
  • •Good computer literacy with strong attention to detail.
  • •Ability to multitask and follow processes accurately.
  • •Previous customer support experience is an advantage, with willingness to work shifts.
Skills:CommunicationAttention to detailMultitaskingProcess adherenceCustomer focus
Languages:RomanianEnglish
Tech Stack:CRMChatEmail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor