Cisco

1 month ago

Customer Experience - Customer Success Specialist - Networking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

As a Customer Success Specialist in Networking, you will act as a strategic technical advisor, guiding Cisco customers through adoption journeys from baselining environments to onboarding roadmaps, workshops, and ongoing optimization. You’ll partner with Engineering and Product teams, identify adoption risks, and drive measurable business value across Networking, Security, and Cloud & AI Infrastructure portfolios.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators tailored to diverse customer needs, while providing feedback to improve CX offerings.
•Accelerate value realization by applying adoption frameworks to baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure success.
•Document adoption plans, site matrices, and multi-functional communications to align project collaborators.
•Guide customers on strategic decisions and lead architectural initiatives using Cisco validated designs.

Key Requirements

•OSPF, IS-IS, BGP, Segment Routing, LISP, and VxLAN expert knowledge

Experience:5+ yearsNetworkingEnterprise Networking

Skills:CommunicationProblem-solving

Certifications:CCNACCNP

Languages:KoreanEnglish

Tech Stack:MerakiCatalyst CenterSDASDWANRouting & SwitchingOSPFIS-ISBGPSegment RoutingLISPVxLANPythonPerl

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience - Customer Success Specialist - Networking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series sessions, and Accelerators tailored to diverse customer needs, while providing feedback to improve CX offerings.
•Accelerate value realization by applying adoption frameworks to baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure success.
•Document adoption plans, site matrices, and multi-functional communications to align project collaborators.
•Guide customers on strategic decisions and lead architectural initiatives using Cisco validated designs.

Key Requirements

•OSPF, IS-IS, BGP, Segment Routing, LISP, and VxLAN expert knowledge

Experience:5+ yearsNetworkingEnterprise Networking

Skills:CommunicationProblem-solving

Certifications:CCNACCNP

Languages:KoreanEnglish

Tech Stack:MerakiCatalyst CenterSDASDWANRouting & SwitchingOSPFIS-ISBGPSegment RoutingLISPVxLANPythonPerl

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor