IT Technology Services Senior Specialist- Technical Expert

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Analytical thinking","Solution-oriented thinking","Communication skills","Operational management","Process improvement"]

Serve as an EOS Technical Expert for SAP customers, preparing technical activities and proactively safeguarding service requests. Partner closely with Service Delivery specialists to plan customer maintenance activities, act as the primary technical contact using DMM and CSMP, and provide recommendations based on a deep understanding of customer business needs. Use hands-on expertise across SAP BASIS technologies (NetWeaver, HANA/Sybase, Linux and related components) to manage escalations and drive process improvements in a global 24x7 delivery model.

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FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist- Technical Expert

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as an EOS Technical Expert for SAP customers, preparing technical activities and proactively safeguarding service requests. Partner closely with Service Delivery specialists to plan customer maintenance activities, act as the primary technical contact using DMM and CSMP, and provide recommendations based on a deep understanding of customer business needs. Use hands-on expertise across SAP BASIS technologies (NetWeaver, HANA/Sybase, Linux and related components) to manage escalations and drive process improvements in a global 24x7 delivery model.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Prepare technical activities for EOS critical customer engagements and support planning of customer-specific maintenance activities.
  • •Proactively safeguard service requests for EOS customers and serve as the primary technical point for EOS technical planning/preparations.
  • •Collaborate with EOS Service Delivery specialists and use DMM and CSMP for service-related technical planning.
  • •Provide hands-on technical expertise across SAP technologies (including SAP NetWeaver and related BASIS solutions) running on HANA/Sybase.
  • •Manage customer escalations and help collaborate with Product Development on roadmap, feature, and bug fixes.
Travel: Low travel

Key Requirements

  • •Bachelor's degree or higher in Computer Science, Engineering, or Information Technology.
  • •10+ years of IT industry experience with a primary focus on SAP technology (BASIS).
  • •Minimum 8 years of experience in a technical role managing SAP products running on SAP HANA/Sybase.
  • •Advanced technical background in Linux-based server operating systems.
  • •Demonstrated ability to manage operational tasks, handle customer escalations, and drive process improvements.
Experience:8+ yearsSAPEnterprise ITCustomer operations
Education:Bachelor's
Skills:Analytical thinkingSolution-oriented thinkingCommunication skillsOperational managementProcess improvement
Certifications:SAP certification preferred
Languages:English
Tech Stack:SAP NetWeaverWeb DispatcherBusinessObjectsConvergent ChargingConvergent MediationOpenTextSAP HANASybaseLinuxLoad balancersVirtual machinesHyperscalersDMMCSMPAI tools

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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