Community Operations Manager

Sony Interactive Entertainment
London
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Communication","Organization","Stakeholder management","Problem-solving","Collaboration"]

The Community Operations Manager will design and manage the operational backbone for PlayStation community programs, building workflows, dashboards, vendor pipelines, and tooling to empower studio community teams. You’ll drive cross-studio coordination, ensure consistency across community operations, manage creator programs and live-service activities, and partner with marketing, legal, and ops to scale engagement across titles.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
6 months ago

Community Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

The Community Operations Manager will design and manage the operational backbone for PlayStation community programs, building workflows, dashboards, vendor pipelines, and tooling to empower studio community teams. You’ll drive cross-studio coordination, ensure consistency across community operations, manage creator programs and live-service activities, and partner with marketing, legal, and ops to scale engagement across titles.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Maintain day-to-day operational workflows across PlayStation Studios community teams, ensuring consistent processes, documentation, and alignment.
  • •Own critical community tooling, including social media listening and reporting tools, Discord bots, analytics dashboards, moderation systems, reporting templates, and internal documentation platforms.
  • •Support social media channel creation, setup, permissions, and employee safety best practices.
  • •Manage reporting pipelines including weekly, monthly, and live-beat reporting (betas, launches, major patches).
  • •Coordinate with community managers, studio marketing leads, and brand managers to ensure aligned engagement plans.

Key Requirements

  • •5+ years in community management, program management, creator operations, live service operations, or similar execution-heavy role.
  • •Demonstratable experience organizing workflows, improving processes, or managing cross-functional programs.
  • •Highly organized, detail-oriented, and comfortable managing multiple programs and workstreams simultaneously.
  • •Strong understanding of Discord, Reddit, social platforms, content pipelines, and creator ecosystems.
  • •Highly effective communicator experienced in navigating complex stakeholder networks and ensuring alignment across all levels of the organization.
Experience:5+ yearsGamingVideo gamesEntertainment
Skills:CommunicationOrganizationStakeholder managementProblem-solvingCollaboration
Languages:English
Tech Stack:DiscordLookerMeltwaterJIRAConfluenceAsanaWrike

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn