Customer Service Agent Full Time (Denver, CO, US)

American Airlines Group
Denver
Workplace: OnsiteFull timeUSD 20.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Professional communication","Ability to follow procedures","Reliable attendance"]

Serve passengers with courteous, efficient customer service at the airport—issuing and reissuing tickets, booking and confirming flights, handling rebooking during irregular operations, and managing check-in, seating, upgrades, and boarding processes. Support special-assistance needs, process vouchers and baggage transactions, operate gate and scanner equipment, and maintain orderly queues and required compliance training and regulations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
4 days ago

Customer Service Agent Full Time (Denver, CO, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve passengers with courteous, efficient customer service at the airport—issuing and reissuing tickets, booking and confirming flights, handling rebooking during irregular operations, and managing check-in, seating, upgrades, and boarding processes. Support special-assistance needs, process vouchers and baggage transactions, operate gate and scanner equipment, and maintain orderly queues and required compliance training and regulations.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Issue, reissue, refund, and process passenger tickets and reservations.
  • •Perform check-in and seat assignment, rectify oversold seat assignments, and issue upgrades.
  • •Handle boarding and gate-reader/scanner duties, including making announcements and completing flight close-out procedures.
  • •Coordinate passenger assistance, vouchers, and hotel/meal/transport arrangements during disruptions.
  • •Provide customer service training and comply with company policies and government regulations (DOT, FAA, TSA).

Pay and Benefits

Salary: USD 20.23 hourly
Perks:Health InsuranceDentalVision401kPet InsurancePaid LeaveEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen and comprehensive background check/fingerprinting to satisfy company and security requirements.
  • •Applicable valid driver’s license as required by local authorities.
  • •Working knowledge of Sabre (or any other Passenger Service System) and previous face-to-face customer service experience are preferred.
Education:High School
Skills:Customer serviceAttention to detailProfessional communicationAbility to follow proceduresReliable attendance
Licenses:Driver’s license
Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn