NTT

2 days ago

Business intelligence Sr. Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account needs. Manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination, dispute resolution, and communications from tactical to strategic levels. Lead continuous improvement activities, compile and analyze service-level and operational effectiveness trends, and assist with program/process development and implementation.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Oversee and administer ITIL-based service support and/or technical account management with 24x7 coordination of incident ownership.
•Manage service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources, handle client management, manage disputes, and support technical resolution during service engagements.
•Lead continuous improvement activities to support client or internal business processes.
•Compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness.

Travel: Medium travel

Key Requirements

•6-8 years of relevant experience in service delivery or related ITIL-based processes.
•Deep understanding of own area and limited understanding of related subject areas.
•Assigned to larger/more complex service delivery processes and associated projects.
•Solid understanding of ITIL processes and principles, with the ability to compile, analyze, and report statistical data and trends.
•Undergraduate degree (or equivalent combination of education and work experience) plus solid written and verbal communication skills.

Experience:6-8 years

Education:Bachelor's

Skills:CommunicationAnalytical thinkingProblem-solvingContinuous improvementStakeholder management

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT