Zipline

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Own strategic customer success for a portfolio of accounts, guiding onboarding through full lifecycle achievement and driving contract renewals. Lead proactive business reviews, manage escalated issues, and collaborate across teams to resolve customer challenges. Track customer health metrics, conduct meetings weekly, and document interactions in Hubspot. Use data to reduce churn, expand accounts with upsell/cross-sell, and grow B2B revenue and margin quarterly.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute account plans to ensure customer success and identify growth opportunities.
•Own customer onboarding, ramp, and end-to-end lifecycle including contract renewal.
•Serve as primary contact for escalated issues and collaborate across departments to resolve complex customer challenges.
•Run Quarterly Business Reviews and advocate for new products and services to address customer needs.
•Track performance metrics (including weekly proactive meetings) and use data to reduce churn and drive upsell/cross-sell expansion.

Travel: Low travel

Pay and Benefits

Salary: USD 52,880 - 66,100 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkLearning Budget

Key Requirements

•Proven success in customer success or account management with a track record of effective customer engagement.
•Demonstrated strategic account management effectiveness, including owning onboarding, ramp, and full lifecycle outcomes up to contract renewal.
•Strong analytical and problem-solving skills, with executive-level customer advocacy experience.
•Excellent communication and presentation skills.
•Experience with SaaS products and the background check industry (preferred), plus customer success/support certifications (preferred).

Experience:SaaSBackground check industry

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationPresentationCollaboration

Tech Stack:HubspotAI tools

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute account plans to ensure customer success and identify growth opportunities.
•Own customer onboarding, ramp, and end-to-end lifecycle including contract renewal.
•Serve as primary contact for escalated issues and collaborate across departments to resolve complex customer challenges.
•Run Quarterly Business Reviews and advocate for new products and services to address customer needs.
•Track performance metrics (including weekly proactive meetings) and use data to reduce churn and drive upsell/cross-sell expansion.

Travel: Low travel

Pay and Benefits

Salary: USD 52,880 - 66,100 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkLearning Budget

Key Requirements

•Proven success in customer success or account management with a track record of effective customer engagement.
•Demonstrated strategic account management effectiveness, including owning onboarding, ramp, and full lifecycle outcomes up to contract renewal.
•Strong analytical and problem-solving skills, with executive-level customer advocacy experience.
•Excellent communication and presentation skills.
•Experience with SaaS products and the background check industry (preferred), plus customer success/support certifications (preferred).

Experience:SaaSBackground check industry

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationPresentationCollaboration

Tech Stack:HubspotAI tools

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website