Product Manager, Sales-Assisted Growth

Plaid
San Francisco, New York
Workplace: HybridFull timeUSD 176,400 - 226,800 annuallyFunction: Product ManagementSkills: ["Communication","Cross-functional collaboration","Product ownership","Strategic thinking"]

Own the end-to-end product experience for sales-worked customers, from onboarding and gated premium features to upsell/cross-sell and offboarding. Build internal and external tooling that removes seller manual work and improves account visibility, informed by propensity and account-health signals from BI/DS. Partner with GTM leadership and cross-functional teams to design AI-assisted vs. AI-automated workflows and drive expansion and retention.

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Plaid
Plaid
12 hours ago

Product Manager, Sales-Assisted Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end product experience for sales-worked customers, from onboarding and gated premium features to upsell/cross-sell and offboarding. Build internal and external tooling that removes seller manual work and improves account visibility, informed by propensity and account-health signals from BI/DS. Partner with GTM leadership and cross-functional teams to design AI-assisted vs. AI-automated workflows and drive expansion and retention.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the sales-worked customer experience end to end, including onboarding, premium/gated features, upsell/cross-sell, lifecycle communications, and offboarding.
  • •Own internal tooling that removes manual work for sellers and provides the right account view at the right time.
  • •Own external-facing tooling for sales-worked accounts (e.g., RFI response tooling and prospect-facing dashboards).
  • •Use propensity and account-health signals from BI/DS to drive expansion and retention, shaping what models should predict.
  • •Identify and ship AI-driven automation across the account lifecycle and seller workflow, defining what should be AI-assisted vs. AI-automated vs. human-owned.

Pay and Benefits

Salary: USD 176,400 - 226,800 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Experience building internal tools/workflows for an operational user (sales, support, ops).
  • •Experience shipping an AI-assisted or AI-automated product experience, with a clear point of view on human vs. AI ownership of tasks.
  • •Experience with account-based upsell, cross-sell, or retention motions, or the ability to reason about the account lifecycle from first principles.
  • •Comfort partnering with Sales and Account Management stakeholders.
  • •Strong communication skills across functions with different priorities and vocabularies.
Experience:B2BGrowthGTM
Skills:CommunicationCross-functional collaborationProduct ownershipStrategic thinking
Tech Stack:SalesforceAIBIData science

Company Brief

Plaid
Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn