Account Manager, Enterprise — UK & Europe

Plaid
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship-management","Communication","Presentation","Ownership","Customer empathy"]

Own and grow a portfolio of Plaid’s most strategic enterprise customers across the UK and Europe. Serve as a trusted advisor to executive sponsors and day-to-day operators, guiding product and strategic decisions while identifying upsell and cross-sell opportunities. Lead renewals, expansions, and partnership conversations, drive new use-case deployment, and collaborate cross-functionally with Sales, Product, Solutions Engineering, Engineering, Support, and Legal.

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Plaid
Plaid
1 month ago

Account Manager, Enterprise — UK & Europe

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Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow a portfolio of Plaid’s most strategic enterprise customers across the UK and Europe. Serve as a trusted advisor to executive sponsors and day-to-day operators, guiding product and strategic decisions while identifying upsell and cross-sell opportunities. Lead renewals, expansions, and partnership conversations, drive new use-case deployment, and collaborate cross-functionally with Sales, Product, Solutions Engineering, Engineering, Support, and Legal.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of Plaid’s largest and most strategic UK & European enterprise customers.
  • •Build trusted-advisor relationships with executive sponsors and day-to-day operators to guide product and strategy.
  • •Identify upsell and cross-sell opportunities and convert them into deployed use cases.
  • •Lead commercial conversations including renewals, expansions, and strategic partnership discussions.
  • •Collaborate cross-functionally with Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive outcomes.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •7+ years in a client-facing commercial role (Account Management, Strategic Partnerships, Consulting, or Business Development).
  • •Demonstrated success growing enterprise relationships and revenue within an existing book of business.
  • •Track record driving renewals, expansions, and multi-product growth with strong commercial acumen.
  • •Ability to navigate complex organizations and build relationships at all levels, including executive leadership.
  • •Experience partnering cross-functionally with Sales, Product, Engineering, and Support.
Experience:FintechBankingEnterprise accountsStrategic partnerships
Skills:Relationship-managementCommunicationPresentationOwnershipCustomer empathy

Company Brief

Plaid
Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn