Senior Product Operations Specialist

Mercury
San Francisco, New York, Canada, United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Systems thinking","Excellent judgment","Operating in ambiguity","Organizational skills","Bias toward action"]

Own and scale Mercury’s Product Operations operating model, turning strategic direction into durable launch, onboarding, and culture programs. Partner with Product leadership and the Product Operations Manager to design or improve cross-functional workflows spanning review, retrospectives, rotational programs for new grad PMs, and organizational planning. Use systems thinking and operational judgment to reduce friction, increase clarity and speed, and continuously iterate the way product teams build and grow.

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Mercury
Mercury
2 days ago

Senior Product Operations Specialist

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Last checked: 15 hours agoStatus: Live

Job Summary

Own and scale Mercury’s Product Operations operating model, turning strategic direction into durable launch, onboarding, and culture programs. Partner with Product leadership and the Product Operations Manager to design or improve cross-functional workflows spanning review, retrospectives, rotational programs for new grad PMs, and organizational planning. Use systems thinking and operational judgment to reduce friction, increase clarity and speed, and continuously iterate the way product teams build and grow.
Location: San Francisco, New York, Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own Mercury’s Product Launch Program, coordinating reviews, ownership, cross-functional execution, and retrospectives as Mercury scales.
  • •Lead the New Grad PM Rotational Program by coordinating rotations and partnering with managers and leadership to evolve the program.
  • •Build and own onboarding for new Product Managers, helping them ramp via programming, documentation, and peer connections.
  • •Drive product culture programming through internal rituals and events, partnering across Product, Design, Communications, Recruiting, and People.
  • •Lead complex cross-functional initiatives across Product, Engineering, Design, Communications, Recruiting, and People to create clarity, alignment, and momentum.

Key Requirements

  • •3–5 years of experience in Product Operations, Program Management, Business Operations, Chief of Staff, Consulting, or a similar cross-functional role supporting product or engineering in a high-growth tech company.
  • •Track record of owning cross-functional programs from concept through execution with strong operational follow-through.
  • •Strong systems thinking to design repeatable operating mechanisms that help organizations scale.
  • •Demonstrated instinct to improve rather than maintain—evolving programs to reduce friction and increase speed and effectiveness.
  • •Excellent judgment and comfort operating in ambiguity, translating high-level objectives into clear plans.
Experience:3-5 yearsFintechSaaS
Skills:Systems thinkingExcellent judgmentOperating in ambiguityOrganizational skillsBias toward action
Languages:English

Company Brief

Mercury
Provides banking and financial infrastructure for startups and small businesses, offering business checking accounts, payments, debit cards, venture debt integrations, and treasury services via a developer-friendly platform.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn