Assort Health

3 days ago

Agent Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Build and scale internal tooling and automations that accelerate agent implementations, onboarding, testing, and deployment. Own agent performance analytics and data integrity, including dashboards and key metrics like sentiment, transfer rates, drop-off patterns, and call outcomes. Maintain recurring KPI reporting for leadership across ARR, time to value, and launch delays, while driving process improvements and contributing analytical, product-adjacent research.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Partner with engineering to design and build internal tooling and automations for agent implementations, QA testing, deployment, and onboarding workflows.
•Own agent performance data and reporting by defining metrics, ensuring data accuracy, and building dashboards for real-time visibility.
•Track and analyze agent metrics (sentiment, transfer rates, drop-off patterns, call outcomes) and flag anomalies and reliability issues in data pipelines.
•Maintain recurring KPI reporting for leadership across implemented and live ARR, time to value, and launch delays as the team’s source of truth.
•Improve the agent implementation lifecycle by identifying friction points, partnering with engineering to close gaps, and documenting/scaling effective processes.

Pay and Benefits

Salary: USD 140,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveWellness StipendTravel Allowance

Key Requirements

•2–4 years of experience in product management, implementations, consulting, BizOps, or a similar technology-company role.
•Technical fluency to work directly with engineering, write basic scripts/queries, and build functional internal tools.
•Strong analytical skills to define what to measure, verify accuracy, and translate findings into actionable decisions.
•Experience translating business needs into requirements for technical teams, bridging operational pain to engineering solutions.
•Operational rigor with strong communication, prioritization, and attention to detail.

Experience:2-4 years

Skills:AnalyticalCommunicationPrioritizationOrganizationAttention to detail

Tech Stack:SQLPower BISalesforceZendeskIntercomLookerRetoolHexEpicAthenaModMedECWVOIPTelephony

Company Brief

Assort Health

Builds specialty-specific generative AI agents (voice, text, web) that manage patient calls and communications for healthcare providers, automating scheduling, triage, and administrative workflows to reduce hold times and improve access to care.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 1.0

Website LinkedIn Glassdoor

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Assort Health

3 days ago

Agent Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Partner with engineering to design and build internal tooling and automations for agent implementations, QA testing, deployment, and onboarding workflows.
•Own agent performance data and reporting by defining metrics, ensuring data accuracy, and building dashboards for real-time visibility.
•Track and analyze agent metrics (sentiment, transfer rates, drop-off patterns, call outcomes) and flag anomalies and reliability issues in data pipelines.
•Maintain recurring KPI reporting for leadership across implemented and live ARR, time to value, and launch delays as the team’s source of truth.
•Improve the agent implementation lifecycle by identifying friction points, partnering with engineering to close gaps, and documenting/scaling effective processes.

Pay and Benefits

Salary: USD 140,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveWellness StipendTravel Allowance

Key Requirements

•2–4 years of experience in product management, implementations, consulting, BizOps, or a similar technology-company role.
•Technical fluency to work directly with engineering, write basic scripts/queries, and build functional internal tools.
•Strong analytical skills to define what to measure, verify accuracy, and translate findings into actionable decisions.
•Experience translating business needs into requirements for technical teams, bridging operational pain to engineering solutions.
•Operational rigor with strong communication, prioritization, and attention to detail.

Experience:2-4 years

Skills:AnalyticalCommunicationPrioritizationOrganizationAttention to detail

Tech Stack:SQLPower BISalesforceZendeskIntercomLookerRetoolHexEpicAthenaModMedECWVOIPTelephony

Company Brief

Assort Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 1.0

Website LinkedIn Glassdoor