Live Chat Agent

Qureos
Los Angeles
Workplace: RemoteFull timeUSD 19 - 28 hourlyFunction: Customer Support (Service Desk)Skills: ["Written communication","Interpersonal skills","Problem-solving","Multitasking","Organizational skills"]

Provide first-contact customer support via live chat, handling inquiries about construction services, project updates, scheduling, consultations, and estimates. Resolve issues through accurate, timely communication and troubleshoot common concerns, escalating complex matters to the right teams. Maintain detailed CRM records, track communication logs, and help support a knowledge base by maintaining FAQs and recommending process improvements based on recurring customer feedback.

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FursaFursa
Qureos
Qureos
4 weeks ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-contact customer support via live chat, handling inquiries about construction services, project updates, scheduling, consultations, and estimates. Resolve issues through accurate, timely communication and troubleshoot common concerns, escalating complex matters to the right teams. Maintain detailed CRM records, track communication logs, and help support a knowledge base by maintaining FAQs and recommending process improvements based on recurring customer feedback.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries through live chat in a timely and professional manner.
  • •Assist with questions about construction services, project updates, consultations, estimates, and general inquiries.
  • •Guide customers through available services, scheduling, and online resources.
  • •Take ownership of inquiries through resolution, escalating complex concerns when needed.
  • •Accurately document interactions in the company’s CRM and help maintain internal FAQs and knowledge base articles.

Pay and Benefits

Salary: USD 19 - 28 hourly
Perks:Health InsuranceDentalVisionPaid LeavePaid HolidaysRemote WorkLearning BudgetAnnual Bonus

Key Requirements

  • •Previous experience in customer service, live chat support, or virtual customer assistance.
  • •Excellent written communication and interpersonal skills.
  • •Strong problem-solving and multitasking abilities.
  • •Typing speed of 40–50+ WPM with high accuracy.
  • •Experience using CRM platforms and customer support software, including the ability to manage multiple chat conversations simultaneously.
Skills:Written communicationInterpersonal skillsProblem-solvingMultitaskingOrganizational skills
Tech Stack:CRMZendeskLiveChatIntercomHubSpotSalesforce

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn