Visa

21 hours ago

Client Consulting Analyst (Service / Customer Experience Design), Visa Consulting & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Work on consulting engagements for Visa clients in the Australia, New Zealand, and Pacific Islands region, helping drive portfolio growth and profitability in clients’ payment card businesses. Support proposals and project planning, gather and analyze client information and data, conduct industry research, and translate user needs into recommendations. Create customer journey maps, storyboards, mockups, and presentations that support high-quality consulting outputs.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support preparation of client proposals and project plans, identifying scope, deliverables, roles, and dependencies.
•Prepare project materials such as interview guides, data requirements, concepts, and frameworks.
•Collect and analyze inputs including client information, data, processes, policies, and competitive/environmental information.
•Conduct industry research to identify global best practices and distill insights relevant to the client problem.
•Create customer journey maps and visual design deliverables (storyboards, mockups, and journey flows) and help produce high-quality reports and presentations.

Key Requirements

•2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
•Knowledge of design thinking and strategic problem-solving.
•Familiarity with digital design software and Gen AI tools including Figma, FigJam, and Adobe products.
•Knowledge of human-centered design thinking, customer journey mapping, UX/UI principles, and process flows.
•Strong communication skills and the ability to collaborate with stakeholders and exercise independent judgment with minimal direction.

Experience:2+ yearsPaymentsConsultingCustomer experience

Education:Bachelor's

Skills:CommunicationIndependent judgmentCollaborationOrganizational skillsAttention to detail

Tech Stack:FigmaFigJamAdobe

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

21 hours ago

Client Consulting Analyst (Service / Customer Experience Design), Visa Consulting & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support preparation of client proposals and project plans, identifying scope, deliverables, roles, and dependencies.
•Prepare project materials such as interview guides, data requirements, concepts, and frameworks.
•Collect and analyze inputs including client information, data, processes, policies, and competitive/environmental information.
•Conduct industry research to identify global best practices and distill insights relevant to the client problem.
•Create customer journey maps and visual design deliverables (storyboards, mockups, and journey flows) and help produce high-quality reports and presentations.

Key Requirements

•2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
•Knowledge of design thinking and strategic problem-solving.
•Familiarity with digital design software and Gen AI tools including Figma, FigJam, and Adobe products.
•Knowledge of human-centered design thinking, customer journey mapping, UX/UI principles, and process flows.
•Strong communication skills and the ability to collaborate with stakeholders and exercise independent judgment with minimal direction.

Experience:2+ yearsPaymentsConsultingCustomer experience

Education:Bachelor's

Skills:CommunicationIndependent judgmentCollaborationOrganizational skillsAttention to detail

Tech Stack:FigmaFigJamAdobe

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor