Client Consulting Analyst (Service / Customer Experience Design), Visa Consulting & Analytics

Visa
Australia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Independent judgment","Collaboration","Organizational skills","Attention to detail"]

Work on consulting engagements for Visa clients in the Australia, New Zealand, and Pacific Islands region, helping drive portfolio growth and profitability in clients’ payment card businesses. Support proposals and project planning, gather and analyze client information and data, conduct industry research, and translate user needs into recommendations. Create customer journey maps, storyboards, mockups, and presentations that support high-quality consulting outputs.

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Visa
Visa
1 month ago

Client Consulting Analyst (Service / Customer Experience Design), Visa Consulting & Analytics

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Last checked: 4 hours agoStatus: Live

Job Summary

Work on consulting engagements for Visa clients in the Australia, New Zealand, and Pacific Islands region, helping drive portfolio growth and profitability in clients’ payment card businesses. Support proposals and project planning, gather and analyze client information and data, conduct industry research, and translate user needs into recommendations. Create customer journey maps, storyboards, mockups, and presentations that support high-quality consulting outputs.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support preparation of client proposals and project plans, identifying scope, deliverables, roles, and dependencies.
  • •Prepare project materials such as interview guides, data requirements, concepts, and frameworks.
  • •Collect and analyze inputs including client information, data, processes, policies, and competitive/environmental information.
  • •Conduct industry research to identify global best practices and distill insights relevant to the client problem.
  • •Create customer journey maps and visual design deliverables (storyboards, mockups, and journey flows) and help produce high-quality reports and presentations.

Key Requirements

  • •2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
  • •Knowledge of design thinking and strategic problem-solving.
  • •Familiarity with digital design software and Gen AI tools including Figma, FigJam, and Adobe products.
  • •Knowledge of human-centered design thinking, customer journey mapping, UX/UI principles, and process flows.
  • •Strong communication skills and the ability to collaborate with stakeholders and exercise independent judgment with minimal direction.
Experience:2+ yearsPaymentsConsultingCustomer experience
Education:Bachelor's
Skills:CommunicationIndependent judgmentCollaborationOrganizational skillsAttention to detail
Tech Stack:FigmaFigJamAdobe

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor