Lead Cust Exp Specialist

Honeywell
Gurugram
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Analytical skills","Communication skills","Adaptability","Process improvement mindset","Quality mindset"]

Own the quoting and order-booking process for SW/HW distributor and end-customer orders in the META region. Create and update sales quotes using tools like Salesforce and SAP ECC, ensuring SLA targets for turnaround time and accuracy, and handling discount policy checks. Partner with internal teams across approvals, item setup, software, operations, logistics, and planning to resolve customer queries, manage order life-cycle tasks, and improve process efficiency through metrics and quality initiatives.

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FursaFursa
Honeywell
Honeywell
2 days ago

Lead Cust Exp Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the quoting and order-booking process for SW/HW distributor and end-customer orders in the META region. Create and update sales quotes using tools like Salesforce and SAP ECC, ensuring SLA targets for turnaround time and accuracy, and handling discount policy checks. Partner with internal teams across approvals, item setup, software, operations, logistics, and planning to resolve customer queries, manage order life-cycle tasks, and improve process efficiency through metrics and quality initiatives.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Support the Quoting/Order Booking process for SW/HW orders for distributors/end customers in the META region.
  • •Create sales quotes per customer requirements using quoting tools/systems (Salesforce, SAP ECC), including item configuration, and ensure SLA targets for TAT and accuracy.
  • •Handle changed customer requirements per process guidelines and verify discounts against quotation policy criteria.
  • •Coordinate with internal teams (Sales Org, approvals, item setup, software/operations/logistics/planning & sourcing) to support quoting and order management.
  • •Interact with customers before and after sale to address queries/claims and drive process improvements using work instructions, monthly metrics, and quality initiatives.

Key Requirements

  • •Any graduate with minimum 2 years of experience.
  • •Understanding of quality concepts and methodologies (Lean or Six Sigma).
  • •Experience on an SAP ERP platform (preferably SAP Order Management/Salesforce/Oracle Order Management) and knowledge of order life cycle.
  • •Good analytical skills to translate customer requirements into order/quote requirements.
  • •Strong verbal and written communication skills; typing speed of 35–40 WPM; proficiency with MS Office (Excel, PowerPoint, Outlook).
Experience:2+ years
Skills:Analytical skillsCommunication skillsAdaptabilityProcess improvement mindsetQuality mindset
Tech Stack:SalesforceSAP ECCSAP Order ManagementSAP ERPOracle Order ManagementMS OfficeExcelPowerPointOutlookCase ManagementOrder Management

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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