Strategic Account Manager, Commercial

Manage and grow KeyBank’s enterprise merchant services clients by retaining accounts, proactively addressing service needs, and deepening relationships through cross-selling and program expansion. Serve as the trusted point of contact for merchant credit card processing, including annual business reviews with interchange/pricing analysis, payments optimization, and PCI/fraud prevention understanding. Identify attrition and competitive/regulatory trends, collaborate with internal teams, and deliver on client initiatives while meeting performance expectations.