Consumer Banker II

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1+ yearsEducation: high_schoolSkills: ["Customer-focused communication","Ethical conduct","Sound decision-making","Collaboration","Risk awareness"]

Provide exceptional customer experience in an inbound call center by using solution-based conversations across Fifth Third consumer banking products and services. Support existing customers and assist with financial need assessment and consultative recommendations, working with internal partners to meet customer needs. Responsible for managing customer and operational risk by following policies and procedures and modeling the required ethical conduct.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Consumer Banker II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide exceptional customer experience in an inbound call center by using solution-based conversations across Fifth Third consumer banking products and services. Support existing customers and assist with financial need assessment and consultative recommendations, working with internal partners to meet customer needs. Responsible for managing customer and operational risk by following policies and procedures and modeling the required ethical conduct.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Use knowledge of consumer banking products and financial need assessment tools to help customers achieve their financial goals and deliver a memorable experience.
  • •Apply a consultative approach to uncover customer needs and tailor recommendations and solutions.
  • •Maintain working knowledge of products, services, and processes offered.
  • •Collaborate with internal partners to ensure customer needs are met.
  • •Follow risk and ethics expectations by elevating concerns and following policies and procedures to drive a positive customer experience.

Key Requirements

  • •High school diploma/GED and 1 year customer service or call center experience, or a college degree or equivalent military experience.
  • •Ability to develop comfort level managing customer experience and financial consultation over the phone.
  • •Professional verbal and written communication to represent Fifth Third Bank.
  • •Demonstrated ability to make sound decisions.
  • •Registration required: S.A.F.E. Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:1+ yearsConsumer bankingCall center
Education:High School
Skills:Customer-focused communicationEthical conductSound decision-makingCollaborationRisk awareness
Certifications:SAFE ActNMLS

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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