Premier Success Manager

Extreme Networks
Mexico City, Brazil, Colombia
Workplace: RemoteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Customer relationship management","Leadership","Project planning","Communication","Mentoring"]

Own the customer success lifecycle for Extreme’s most strategic Premier accounts—driving onboarding, adoption, expansion, and renewal through proactive, high-touch engagement. Coordinate post-sales needs across Sales, GTAC, Professional Services, Cloud Services, and Support; manage escalations and critical issues; and deliver quarterly reviews. Track support cases and trends using SFDC, represent customer requirements to Engineering for approved enhancements, and provide ongoing training on Extreme Platform ONE.

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Extreme Networks
Extreme Networks
1 day ago

Premier Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the customer success lifecycle for Extreme’s most strategic Premier accounts—driving onboarding, adoption, expansion, and renewal through proactive, high-touch engagement. Coordinate post-sales needs across Sales, GTAC, Professional Services, Cloud Services, and Support; manage escalations and critical issues; and deliver quarterly reviews. Track support cases and trends using SFDC, represent customer requirements to Engineering for approved enhancements, and provide ongoing training on Extreme Platform ONE.
Location: Mexico City, Brazil, Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary customer success contact for Extreme Premier Support and coordinate all post-sales account activities across internal teams.
  • •Proactively engage customers on requirements for product enhancements; work with Engineering to understand and implement approved enhancements and create feature requests.
  • •Provide quarterly reviews for assigned Premier and Premier+ accounts and establish regular customer communications, including on-site visits.
  • •Monitor, review, and track support cases and trends; analyze logs/Field Notices/EOL/EOS and engage technical support management when needed.
  • •Support revenue-generating services by collaborating with customers on professional services engagements and supporting sales pre-sales activities like escalations/troubleshooting and demonstrations.
Travel: Medium travel

Key Requirements

  • •B.S. in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent work experience.
  • •10 years’ experience in telecommunications or a related technical field, preferably network operations.
  • •5 years of customer support experience in data processing, data communications, or related environments.
  • •Responsibility for high-profile tasks or projects within the scope of a mid-level manager position.
  • •5 years of people management and/or leadership experience.
Education:Bachelor's in Computer Science, Electrical Engineering, Telecommunications, or related field
Skills:Customer relationship managementLeadershipProject planningCommunicationMentoring
Languages:EnglishSpanishPortuguese
Tech Stack:SFDCExtreme Platform ONEGTACIP technologiesFabricRoutingSwitchingCloudWirelessNetwork Function VirtualizationSoftware Defined NetworkingNetwork AnalyticsChurn ZeroExtreme Validated Configurations (EVC)

Company Brief

Extreme Networks
Provides wired and wireless network infrastructure, cloud-driven network management, and analytics for enterprises and service providers, delivering switching, routing, security, and access solutions.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1996
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn