Sr. Associate - Sales & Retention

Sutherland
Mumbai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-5 yearsEducation: high_schoolSkills: ["Communication","Empathy","Problem-solving","Active listening","Collaboration"]

The role combines inbound customer support with sales, focusing on advising customers of Adobe’s creative software solutions, delivering excellent customer experiences, driving revenue growth, and reducing churn through value-driven engagements. You’ll perform product demonstrations, manage licenses, guide on workflows, and collaborate with technical teams to resolve issues while aligning with retention strategies.

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FursaFursa
Sutherland
Sutherland
5 months ago

Sr. Associate - Sales & Retention

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Last checked: 11 hours agoStatus: Live

Job Summary

The role combines inbound customer support with sales, focusing on advising customers of Adobe’s creative software solutions, delivering excellent customer experiences, driving revenue growth, and reducing churn through value-driven engagements. You’ll perform product demonstrations, manage licenses, guide on workflows, and collaborate with technical teams to resolve issues while aligning with retention strategies.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Customer Profiling & Drive Experience: Identify potential customers in real time and provide friendly, empathetic support to resolve questions in the first interaction.
  • •Sales & Revenue Growth: Handle inbound sales, meet targets, and recommend products or bundles to maximize value.
  • •Customer Retention & Value Expansion: Review customer history to identify opportunities and promote product benefits using retention strategies.
  • •Product Demonstrations & Expertise: Deliver solution-focused demos and stay updated on creative software offerings.
  • •Pipeline & Lead Management: Keep sales leads organized, track opportunities, and update reports using client tools.

Key Requirements

  • •Education: High school diploma (10+2) or equivalent experience.
  • •Experience: 1–5 years in sales, customer support, or account management, preferably in tech or SaaS.
  • •Experience using CRM tools and managing sales pipelines is a plus.
  • •Communication: Excellent verbal and written communication skills (C1 CEFR Rating).
  • •Ability to identify customer needs, resolve issues quickly, and contribute to revenue growth.
Experience:1-5 yearsSaaSTechCustomer ServiceAdobe
Education:High School
Skills:CommunicationEmpathyProblem-solvingActive listeningCollaboration
Languages:English
Tech Stack:CRMAdobe

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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