Sutherland

3 months ago

Sr. Associate - Sales & Retention

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The role combines inbound customer support with sales, focusing on advising customers of Adobe’s creative software solutions, delivering excellent customer experiences, driving revenue growth, and reducing churn through value-driven engagements. You’ll perform product demonstrations, manage licenses, guide on workflows, and collaborate with technical teams to resolve issues while aligning with retention strategies.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Customer Profiling & Drive Experience: Identify potential customers in real time and provide friendly, empathetic support to resolve questions in the first interaction.
•Sales & Revenue Growth: Handle inbound sales, meet targets, and recommend products or bundles to maximize value.
•Customer Retention & Value Expansion: Review customer history to identify opportunities and promote product benefits using retention strategies.
•Product Demonstrations & Expertise: Deliver solution-focused demos and stay updated on creative software offerings.
•Pipeline & Lead Management: Keep sales leads organized, track opportunities, and update reports using client tools.

Key Requirements

•Education: High school diploma (10+2) or equivalent experience.
•Experience: 1–5 years in sales, customer support, or account management, preferably in tech or SaaS.
•Experience using CRM tools and managing sales pipelines is a plus.
•Communication: Excellent verbal and written communication skills (C1 CEFR Rating).
•Ability to identify customer needs, resolve issues quickly, and contribute to revenue growth.

Experience:1-5 yearsSaaSTechCustomer ServiceAdobe

Education:High School

Skills:CommunicationEmpathyProblem-solvingActive listeningCollaboration

Languages:English

Tech Stack:CRMAdobe

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 months ago

Sr. Associate - Sales & Retention

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Customer Profiling & Drive Experience: Identify potential customers in real time and provide friendly, empathetic support to resolve questions in the first interaction.
•Sales & Revenue Growth: Handle inbound sales, meet targets, and recommend products or bundles to maximize value.
•Customer Retention & Value Expansion: Review customer history to identify opportunities and promote product benefits using retention strategies.
•Product Demonstrations & Expertise: Deliver solution-focused demos and stay updated on creative software offerings.
•Pipeline & Lead Management: Keep sales leads organized, track opportunities, and update reports using client tools.

Key Requirements

•Education: High school diploma (10+2) or equivalent experience.
•Experience: 1–5 years in sales, customer support, or account management, preferably in tech or SaaS.
•Experience using CRM tools and managing sales pipelines is a plus.
•Communication: Excellent verbal and written communication skills (C1 CEFR Rating).
•Ability to identify customer needs, resolve issues quickly, and contribute to revenue growth.

Experience:1-5 yearsSaaSTechCustomer ServiceAdobe

Education:High School

Skills:CommunicationEmpathyProblem-solvingActive listeningCollaboration

Languages:English

Tech Stack:CRMAdobe

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor