Officer - Virtual Business Support (UAEN only) (Al Ain, Abu Dhabi, AE)

Abu Dhabi Commercial Bank
Al Ain, Abu Dhabi
Full timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Self-motivated","Multitask"]

Serve as the first point of contact for customers in the virtual branch, providing accurate product and service information while resolving issues and complaints to required standards. Protect the virtual bank by following day-to-day care and diligence practices aligned with policies and guidelines. Deliver standardized and ad hoc reporting to business units via SLAs, escalating inconsistencies for timely rectification. Support and participate in change initiatives and maintain adherence to SOPs and service standards.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
1 day ago

Officer - Virtual Business Support (UAEN only) (Al Ain, Abu Dhabi, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in the virtual branch, providing accurate product and service information while resolving issues and complaints to required standards. Protect the virtual bank by following day-to-day care and diligence practices aligned with policies and guidelines. Deliver standardized and ad hoc reporting to business units via SLAs, escalating inconsistencies for timely rectification. Support and participate in change initiatives and maintain adherence to SOPs and service standards.
Location: Al Ain, Abu Dhabi
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for customers in the virtual branch, providing consistent and accurate product information and service.
  • •Proactively resolve customer issues and complaints to required standards.
  • •Perform day-to-day care and diligence to protect the virtual bank from financial and non-financial loss and ensure policy adherence.
  • •Provide standardized and ad hoc reporting to business units per SLAs, liaising with the line manager to rectify activity inconsistencies.
  • •Adhere to organisational and departmental policies, processes, and standard operating procedures while delivering the required service standard.

Pay and Benefits

Perks:Health InsuranceGroup LifePaid LeaveRemote WorkTravel Allowance

Key Requirements

  • •At least 3 years of experience in a similar role.
  • •High School Degree in a related subject.
  • •Working knowledge of Word and Excel.
  • •Communication skills with bilingual capability in English and Arabic.
  • •Customer-service oriented with self-motivation and ability to multitask.
Experience:3+ years
Education:High School
Skills:CommunicationCustomer serviceSelf-motivatedMultitask
Languages:EnglishArabic
Tech Stack:WordExcel

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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Glassdoor: 3.6
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