ClickHouse

4 months ago

Senior Technical Customer Support Engineer - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer responsible for frontline technical support of ClickHouse in Japan, with onsite travel to Tokyo and occasional regional support across APJ/EMEA. You’ll handle tickets, provide deep technical guidance on ClickHouse DBMS, Kubernetes, and Linux, and collaborate with Engineering, Product, and Go-To-Market teams to improve customer outcomes and expand ClickHouse’s regional presence in Japan.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide frontline technical support and guidance for ClickHouse customers via ticketing, email, Slack, and phone, including on-call coverage within SLA
•Build strong relationships with customers, colleagues, and partners while delivering high-quality service in a distributed global environment
•Collaborate with Support Services, Engineering, and Product Management to define user requirements and functionality
•Develop and share solutions based on ClickHouse Cloud and ClickHouse open-source via documentation, blogs, meetups, webinars, and training
•Mentor, train, and share knowledge with colleagues, users, and customers to improve overall support capabilities and regional presence in Japan

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityTime OffHome OfficeRemote-friendlyGlobal Gatherings

Key Requirements

•Prior experience within a technical support organization
•Technical breadth and depth in ClickHouse DBMS or similar OLAP/SQL databases, Cloud/SaaS, Linux/Unix, Kubernetes and containers, and System or Network Administration
•Availability for scheduling and onsite travel to deliver 24x7 support in a global, distributed environment
•Strong written and verbal communication skills in Japanese and English
•Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, or training

Experience:Open sourceSaaSCloudDatabasesOLAP

Skills:CommunicationProblem-solvingTeamworkCustomer-facingEnglishJapaneseTraining

Languages:JapaneseEnglish

Tech Stack:ClickHouseKubernetesDockerLinuxUnixCloudSaaSPOCDocumentation

Company Brief

ClickHouse

Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.

Industry: Data Infrastructure

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn

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ClickHouse

4 months ago

Senior Technical Customer Support Engineer - Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide frontline technical support and guidance for ClickHouse customers via ticketing, email, Slack, and phone, including on-call coverage within SLA
•Build strong relationships with customers, colleagues, and partners while delivering high-quality service in a distributed global environment
•Collaborate with Support Services, Engineering, and Product Management to define user requirements and functionality
•Develop and share solutions based on ClickHouse Cloud and ClickHouse open-source via documentation, blogs, meetups, webinars, and training
•Mentor, train, and share knowledge with colleagues, users, and customers to improve overall support capabilities and regional presence in Japan

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityTime OffHome OfficeRemote-friendlyGlobal Gatherings

Key Requirements

•Prior experience within a technical support organization
•Technical breadth and depth in ClickHouse DBMS or similar OLAP/SQL databases, Cloud/SaaS, Linux/Unix, Kubernetes and containers, and System or Network Administration
•Availability for scheduling and onsite travel to deliver 24x7 support in a global, distributed environment
•Strong written and verbal communication skills in Japanese and English
•Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, or training

Experience:Open sourceSaaSCloudDatabasesOLAP

Skills:CommunicationProblem-solvingTeamworkCustomer-facingEnglishJapaneseTraining

Languages:JapaneseEnglish

Tech Stack:ClickHouseKubernetesDockerLinuxUnixCloudSaaSPOCDocumentation

Company Brief

ClickHouse

Industry: Data Infrastructure

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn